Platform Manager

Konecta; Barcelona; Presencial; EUR 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Fixed salary + incentives

Multicultural environment

Modern workplace

Sea-view building

Health insurance discount

Training opportunities

Descripción de la vacante

Konecta Barcelona is seeking an experienced Floor Manager to lead a large customer service team. You will supervise daily operations, monitor performance, and ensure high-quality service while maintaining client relationships.

The role requires native/bilingual English and French, strong leadership, and hands-on coaching. The company offers a permanent contract, competitive salary, incentives, and a multicultural workplace in a modern building with sea views.

Formación

• Proven experience in team management within a customer service environment.
• Excellent verbal and written communication in French and English.
• Ability to multitask and solve problems quickly and effectively.
• Natural leadership with the ability to motivate and inspire a team.
• Strong command of office tools and management software.

Responsabilidades

• Supervise and motivate a large team, fostering a positive workplace culture.
• Ensure performance targets are met while maintaining service quality. Provide continuous performance updates to clients.
• Analyze key performance indicators (KPIs) and monitor team results, applying innovative strategies to drive continuous improvement.
• Support the professional growth of team members through ongoing coaching and development.
• Ensure optimal distribution of tasks and client requests, guaranteeing seamless daily operations.
• Maintain regular communication with other team leaders and upper management to ensure alignment on objectives, and deliver clear, consistent direction to all team members.
• Act as a go-to person and reference for the entire team when challenges arise.
• Ensure consistent adherence to company policies and procedures.
• Organize and lead progress and goal-setting meetings, provide continuous feedback, and write detailed reports.

Conocimientos

Team management

English-French bilingual

Communication

Problem solving

Leadership

Office tools

Herramientas

Project management software

CRM

Office suite

Descripción del empleo

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.

Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model.

These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

MISSION OF THE ROLE

We are seeking an experienced Floor Manager with a native/bilingual level in English and French to join our team in Konecta Barcelona!

RESPONSIBILITIES

• Team Management: Supervise and motivate a large team, fostering a positive and productive workplace culture.
• Service Quality: Ensure performance targets are consistently met while maintaining excellent service quality. Provide continuous performance updates to clients.
• Performance Monitoring: Analyze key performance indicators (KPIs) and monitor team results, applying innovative strategies to drive continuous improvement.
• Training & Development: Support the professional growth of team members through ongoing coaching and development.
• Workflow & Request Management: Ensure optimal distribution of tasks and client requests, guaranteeing seamless daily operations.
• Cross-Functional Communication: Maintain regular communication with other team leaders and upper management to ensure alignment on objectives, and deliver clear, consistent direction to all team members.
• Problem-Solving: Act as a go-to person and reference for the entire team when challenges arise.
• Compliance with Processes & Internal Rules: Ensure consistent adherence to company policies and procedures.
• Maintain direct contact with the client. Organize and lead progress and goal-setting meetings, provide continuous feedback, and write detailed reports. Offer innovative, high-quality solutions to meet client needs.

REQUIREMENTS

• Proven experience in team management within a customer service environment.
• Excellent verbal and written communication skills in French and English.
• Ability to multitask and solve problems quickly and effectively.
• Natural leadership with the ability to motivate and inspire a team.
• Strong command of office tools and management software.

WE OFFER

• A permanent contract
• A fix salary + incentives.
• A multicultural and positive environment
• A modern and pleasant workplace in an exceptional building with sea views
• Discount on company health insurance
• Training opportunities throughout the year, as we aim to support our talents in their professional development.

We are a company committed to equal opportunities for women and men, and we firmly promote equity across all our positions.