CUSTOMER SERVICE DUTCH MARKET - HYBRID

Konecta; Barcelona; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Onboarding training

Sea-view office location

Discount portal access

Private health insurance discount

Career growth opportunities

Equal opportunities for all genders

Job summary

Konecta in Barcelona is seeking a Dutch-speaking customer service agent to join our inbound support team. You will handle customer inquiries by phone or email and provide accurate information according to procedures.

The role offers an opportunity to grow within a global service provider, with a focus on quality service, data protection, and a dynamic, fast-paced work environment.

Qualifications

• Strong communication skills and computer proficiency are required.
• Available to work from our offices in Barcelona.
• A proactive, solution-oriented attitude with the ability to thrive in a fast-paced environment.

Responsibilities

• Handle inbound customer contacts by phone or email.
• Provide professional and efficient customer support in a call centre environment.
• Understand customer needs and provide accurate information following procedures and guidelines.
• Resolve customer inquiries and elevate complex cases when necessary.
• Complete tasks such as case follow-up, data entry, and request processing.
• Follow company policies, quality standards, and data protection rules.

Skills

Dutch language

Communication skills

Computer proficiency

Job description

Konecta is a leading innovative global service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.

Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.

Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

MISSION OF THE ROLE

We are seeking a Dutch speaker to join our team in Barcelona. You will work in the inbound service as customer assistance for one of our clients.

RESPONSIBILITIES

Handle inbound customer contacts by phone or email

Provide professional and efficient customer support in a call centre environment.

Understand customer needs and provide accurate information following procedures and guidelines.

Resolve customer inquiries and elevate complex cases when necessary.

Complete tasks such as case follow-up, data entry, and request processing.

Follow company policies, quality standards, and data protection rules.

REQUIREMENTS

Available to work from our offices in Barcelona.

Strong communication skills and computer proficiency.

A proactive, solution-oriented attitude with the ability to thrive in a fast-paced environment.

WHAT WE OFFER

• Comprehensive onboarding training, along with regular training sessions to support your professional growth.
• An exceptional office location offering a unique work environment with breathtaking sea views.
• Attractive benefits: access to a discount portal for a wide range of experiences, as well as a discount on private health insurance.
• Strong potential for career growth and advancement within our organisation.
• We are a company committed to equal opportunities for all genders and sexes with a strong focus on fairness in all our positions.