Customer Service & Contract Management Specialist

Sonnenklar; Lluchmayor; Presencial; EUR 26.000 - 36.000; Jornada completa

Descripción de la vacante

Sonnenklar Energie seeks committed individuals to join our Contract Management and Customer Service department at our Llucmajor office on Mallorca. You will be the primary contact for clients, ensuring contracts and inquiries are handled professionally and accurately.

The role emphasizes German-speaking support with good Spanish, data management, and teamwork in a modern workplace. A permanent full-time contract and local onboarding support are offered.

Formación

• Native or bilingual proficiency in German with good Spanish language skills.
• Prior professional experience in customer support or administrative office roles.
• Enthusiasm for customer communication and a distinct service orientation.
• Structured, diligent, and dependable daily work approach.
• Confident and proficient handling of standard MS Office applications.
• High self-initiative and motivation to thrive in a team environment.

Responsabilidades

• Managing, organizing, and processing customer contracts.
• Providing competent and friendly customer support via phone and email.
• Handling customer inquiries and complaints with a solution-oriented mindset.
• Maintaining, updating, and documenting accurate customer data in internal systems.
• Collaborating with colleagues to maintain high service quality.

Conocimientos

German language

Spanish language

Customer support

MS Office

Organized

Team player

Herramientas

MS Office

Descripción del empleo

Are you looking to work in a modern company where teamwork, professionalism, and personal development take center stage? Then Sonnenklar Energie is the right place for you! To strengthen our growing team on Mallorca, we are looking for committed individuals to join our Contract Management and Customer Service department at our office in Llucmajor.

In this diverse and engaging position, you will be the primary point of contact for our clients, ensuring that all contracts and customer inquiries are processed professionally, accurately, and reliably. Your responsibilities include:

• Managing, organizing, and processing customer contracts.
• Providing competent and friendly customer support via phone and email.
• Handling customer inquiries and complaints with a solution-oriented mindset.
• Maintaining, updating, and documenting accurate customer data in internal systems.
• Collaborating with colleagues to maintain high service quality.

To be successful in this role, you should bring the following profile:

• Native or bilingual proficiency in German, along with good Spanish language skills.
• Prior professional experience in customer support or administrative office roles.
• Enthusiasm for customer communication and a distinct service orientation.
• A structured, diligent, and dependable approach to your daily tasks.
• Confident and proficient handling of standard MS Office applications.
• High self-initiative and genuine motivation to thrive as part of an engaged team.

What you can look forward to at Sonnenklar:

• A permanent full-time employment contract providing long-term stability.
• A modern workspace located directly in our office in Llucmajor, Mallorca.
• A structured onboarding process accompanied by continuous support.
• A pleasant working environment characterized by team spirit and mutual respect.
• Attractive working conditions and possibilities for personal and professional growth.

We look forward to getting to know you!