Customer Service Assistant

Procare Health; Madrid; Híbrido; EUR 23.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Remote working on Fridays

Permanent contract

Flexible working hours

Descripción de la vacante

Procare Health, a Spanish pharmaceutical laboratory with international reach, is seeking a reliable International Customer Service Assistant to manage orders and inquiries across the full order-to-delivery cycle. You will collaborate with Supply Chain and Finance teams to ensure customer satisfaction and smooth daily operations.

You will monitor orders, prepare transport and customs documentation, handle invoicing and collections, and coordinate with internal teams to ensure accurate data,

Formación

• Education or training in Business Administration, Commerce, Customer Service, or a related field.
• Fluent Spanish and English, both written and spoken.
• A good level of Italian and/or German would be an advantage.
• Previous experience in Customer Service, order management, administration, or a similar position will be valued.
• Good knowledge of Microsoft Office.
• Strong communication and organizational skills.
• A customer-focused, proactive, and solution-oriented mindset.
• Attention to detail and the ability to work effectively with different departments.

Responsabilidades

• Monitor orders throughout the entire process, from receipt to final delivery and manage the communications with customers.
• Prepare all documentation for international transport and customs, respond to enquiries from customers in a professional and timely manner.
• Ownership of Invoicing and collections process.
• Coordinate with the relevant internal teams to ensure smooth order fulfilment.
• Prepare and manage commercial and administrative documentation.
• Maintain accurate and up-to-date customer and order information in the company’s systems.
• Prepare affiliates weekly sales reports.
• Manage Affiliates Monthly closing, including invoicing and inventories reconciliation.
• Identify opportunities to improve internal processes and enhance the overall customer experience.

Conocimientos

Communication skills

Multilingual

Customer service mindset

Organizational skills

Spanish fluency

English fluency

Educación

Business Administration / Commerce / Customer Service

Herramientas

Microsoft Office

Descripción del empleo

At Procare Health, a Spanish pharmaceutical laboratory with international reach, we are dedicated to the research and development of natural and scientifically proven solutions for women’s health and well-being.

We’re looking for a reliable, multi-lingual

International

Customer Service representative

As a Customer Service Assistant, you will be responsible for managing customer orders and enquiries, ensuring efficient service throughout the entire order-to-delivery process. You will work closely with the Supply Chain and Finance teams to guarantee customer satisfaction and the smooth handling of daily operations.

What you’ll do:

Key person in International Customer Service department.

• Monitor orders throughout the entire process, from receipt to final delivery and manage the communications with customers.
• Prepare all documentation for international transport and customs, respond to enquiries from customers in a professional and timely manner.
• Ownership of Invoicing and collections process.
• Coordinate with the relevant internal teams to ensure smooth order fulfilment.
• Prepare and manage commercial and administrative documentation.
• Maintain accurate and up-to-date customer and order information in the company’s systems.
• Prepare affiliates weekly sales reports.
• Manage Affiliates Monthly closing, including invoicing and inventories reconciliation.
• Identify opportunities to improve internal processes and enhance the overall customer experience.

What we’re looking for:

• Education or training in Business Administration, Commerce, Customer Service, or a related field.
• Fluent Spanish and English, both written and spoken.
• A good level of Italian and/or German would be an advantage.
• Previous experience in Customer Service, order management, administration, or a similar position will be valued.
• Good knowledge of Microsoft Office.
• Strong communication and organizational skills.
• A customer-focused, proactive, and solution-oriented mindset.
• Attention to detail and the ability to work effectively with different departments.

What we offer:

• Permanent contract.
• Flexible working hours and remote working on Fridays.
• Health insurance.
• A positive, collaborative, and dynamic work environment.
• The opportunity to grow professionally within a fast-growing international pharmaceutical company.

Customer Service Assistant Madrid, Spain