Customer Service Specialist

Dancover; Sevilla; Presencial; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

Dancover in Fuengirola, Spain, seeks a Customer Service Specialist to serve customers across Europe. You will handle product and order inquiries, deliveries, returns and claims via phone, chat and email, collaborating with teams in Fuengirola and at the head office in Denmark.

Fluent French and Italian with strong English are essential, plus a proactive, solution‑oriented mindset and a passion for delivering great customer experiences.

Formación

• Previous experience in Customer Service, Sales or a similar customer-facing role.
• Fluent or native-level French and Italian.
• Strong spoken and written English.
• Good PC skills and confidence learning and working with different IT systems.
• A practical and solution-oriented mindset.
• A positive attitude and a strong focus on giving customers a great experience.
• Additional language skills are an advantage.

Responsabilidades

• Handling incoming customer enquiries by phone, chat and email
• Following up on orders and ensuring accurate and timely processing
• Handling claims and returns in a structured and solution-oriented way
• Tracking shipments and proactively keeping customers informed
• Supporting sales-related activities when needed

Conocimientos

French

Italian

English

Customer service mindset

Herramientas

CRM software

Descripción del empleo

Join our international Customer Service team in Fuengirola, SpainDancover is looking for a service-minded and solution-oriented Customer Service Specialist to join our team at our office in Fuengirola. Los candidatos deben tomarse el tiempo de leer atentamente todos los elementos de este anuncio de empleo. Por favor, envíen su solicitud sin demora. You will be helping customers across our European markets and become part of an international team where we focus on collaboration, good communication and delivering excellent customer service. We are looking for someone who is fluent in French and Italian and has strong English skills, both spoken and written. If you speak additional languages, that is a definite plus.

What you can look forward to in this role

As a Customer Service Specialist, you will be an important point of contact for our customers – helping them with everything from product and order enquiries to deliveries, returns and claims. You will communicate with customers by phone, chat and email and work closely with your colleagues in Fuengirola as well as teams at our head office in Denmark. Additionally, your main responsibilities will include:

• Handling incoming customer enquiries by phone, chat and email
• Following up on orders and ensuring accurate and timely processing
• Handling claims and returns in a structured and solution-oriented way
• Tracking shipments and proactively keeping customers informed
• Supporting sales-related activities when needed

Who are you?

We are looking for someone who genuinely enjoys helping people and finding solutions. You take ownership of customer enquiries and are comfortable managing several tasks during a busy working day. You enjoy being part of a team, but you are also able to work independently and take responsibility for your own tasks.

Ideally you also have:

• Previous experience in Customer Service, Sales or a similar customer-facing role
• Fluent or native-level French and Italian
• Strong spoken and written English
• Good PC skills and confidence learning and working with different IT systems
• A practical and solution-oriented mindset
• A positive attitude and a strong focus on giving customers a great experience
• Additional language skills are an advantage

What we offer

• A full-time position at our office in Fuengirola
• An international working environment with colleagues and customers across Europe
• A varied role where no two days are exactly the same
• A friendly and informal working atmosphere
• The opportunity to become part of an established international e-commerce company
• Working hours Monday to Thursday from 09:00 to 18:00 and Friday from 09:00 to 17:00
• Start date: As soon as possible – but we are happy to wait for the right candidate

Qualified candidates will be invited to an initial online screening interview via Microsoft Teams. The second interview will take place at our office in Fuengirola. We look forward to hearing from you.