Customer Service Agent

Rank Group; Ceuta; Hybrid; EUR 21,000 - 30,000; Full time

Job summary

Rank Group is seeking a dedicated Customer Service representative based in Ceuta with remote work opportunities. You will handle multi-channel inquiries, keep detailed records, and resolve product or service issues to ensure high customer satisfaction.

Ideal candidates are native Spanish speakers with strong English, excellent communication skills, and a knack for building trust. Experience in customer service is a plus, and familiarity with Salesforce is desirable.

Qualifications

• Native Spanish speaker and good communication in English.
• Excellent communication and conversational skills with an enthusiastic and friendly approach.
• Ability to create trust and excellent persuasive and influencing skills.
• Experience of working in a customer environment – Previous customer service or sales experience is an asset.
• Previous experience using Salesforce desirable but not essential.
• Excellent IT skills and ability / capability to use multiple customer contact systems and good proficiency with Microsoft office.
• Fast learner and comfortable using new systems and technology.

Responsibilities

• Ensure accurate records of all work undertaken through effective use of internal systems, adhering to procedure and quality standards.
• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
• Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department.
• Demonstrate a high level of competency with regards to the Contact Centre systems, company policies and procedures.
• Respond to any technical, account related and promotional questions.
• Complete accurate records of interactions and accounts, maintaining a detailed customer database.
• Identify areas and provide feedback where improvements could be made to enhance the customer experience.

Skills

Spanish (native)

English (good)

Communication skills

Persuasion

Customer service orientation

Teamwork

Fast learner

Tools

Salesforce

Microsoft Office

Job description

This position is based in Ceuta and requires the candidate to reside locally, although it includes some opportunities for remote work.

Come and join our amazing Customer Service team in Ceuta! We are seeking a dedicated individual who excels in communicating and responding to multi-channel contacts, ensuring the highest level of satisfaction.

• Ensure accurate records of all work undertaken through effective use of internal systems, adhering to procedure and quality standards
• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
• Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department
• Demonstrate a high level of competency with regards to the Contact Centre systems, company policies and procedures
• Respond to any technical, account related and promotional questions
• Complete accurate records of interactions and accounts, maintaining a detailed customer database
• Identify areas and provide feedback where improvements could be made to enhance the customer experience.

Qualifications

• Native Spanish speaker and good communication in English
• Excellent communication and conversational skills with an enthusiastic and friendly approach
• Ability to create trust and excellent persuasive and influencing skills
• Experience of working in a customer environment – Previous customer service or sales experience is an asset
• Previous experience using Salesforce desirable but not essential
• Excellent IT skills and ability / capability to use multiple customer contact systems and good proficiency with Microsoft office
• Fast learner and comfortable using new systems and technology