Customer Representative (Dutch-speaking) - Onsite - SP02

CNX; Benalmádena; Presencial; EUR 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full paid training

Bring-a-friend (referral) bonus

Descripción de la vacante

Concentrix in Malaga is seeking a Customer Representative (Dutch-speaking) to join our on-site team. The role includes handling phone and chat inquiries related to online orders, with training and growth opportunities in a global tech services environment.

You must be bilingual in Dutch and English, adaptable, and able to learn processes. The package includes full training, social referral bonuses, and a stable schedule.

Formación

• Bilingual in Dutch and proficient in English.
• Able to learn tasks and processes; customer-focused.
• Strong communication and time-management skills.

Responsabilidades

• Answer questions and assist eCommerce customers by phone and chat on orders and deliveries.
• Handle missed calls and submit inquiries via CRM.
• Deliver excellent customer experience and contribute to customer satisfaction.
• Follow established project processes and procedures.
• Potential to handle social media and email inquiries in the future.
• Be on site on time and ready to start.
• Collaborate with the team to achieve goals.

Conocimientos

Dutch language

English language

Adaptable

Customer focus

Energetic

Communication skills

Time management

Microsoft Office

CRM software

Herramientas

CRM software

Descripción del empleo

Job Title:

Customer Representative (Dutch-speaking) - Onsite - SP02

Job Description

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative in Malaga (on-site), you will be part of our team of game-changers who are powering the brands of the future in the satellite television provider industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop "friends for life" at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

• Answer questions and help eCommerce customers by phone and chat with relevant actions related to online orders and deliveries

• Handle calls that are not answered by stores and submit customer inquiries via CRM systems

• Always focus on providing good customer experiences in every customer contact - including a focus on continuous improvement of our customer satisfaction

• Follow the processes and procedures created for the project

• Opportunity to handle inquiries via social media and email in the future

• Be on site at a timely manner, ready to start work at the agreed time

• Work together as a group and achieve set goals

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are bilingual in Dutch and proficient in English

• Are adaptable, customer focused and able to learn tasks and processes

• Are energetic with well-developed communication skills

• Have excellent time management skills

• Have good computer skills, knowledge and experience of Microsoft and Internet.

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week permanent contract: Monday to Friday between 08:00 - 18:00 - Saturday 09:00- 17:00 with 2 weekends off a month.

• Competitive salary conditions, which will allow you to live well in Spain

Full timesalary: 19.200€ gross/year base + 1.800€ gross/year in bonus according to performance

• Central location in Malaga

• Bring-a-friend (referral) bonus opportunities

• Full paid training on the company and the project you’ll be working on

• Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1656780

Location:

ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12

Language Requirements:

Dutch (Required), English

Time Type:

Full time