Customer Operations Specialist - French Speaker

Anite; Barcelona; On-site; EUR 32,000 - 42,000; Full time

Job summary

Keysight in Barcelona is seeking a Customer Service / Order Management Specialist fluent in French and English to join our international team. You will manage end-to-end order processing, quotes, and cross-functional coordination with logistics, manufacturing and service teams.

In this internal temporary worker assignment, you will handle RMA, order lifecycle, invoicing inquiries, and drive continuous improvements in customer operations while maintaining data accuracy in a fast-paced B2B

Qualifications

• Fluent in French and English (mandatory).
• Dutch fluency is highly valued.
• Minimum 3 years of experience in customer service or order management.
• Positive, proactive attitude ensuring customer satisfaction.
• Strong communication with internal and external stakeholders.
• Excellent time management and organizational skills.
• High attention to detail with a process-oriented mindset.
• Comfort working in a dynamic, international environment.

Responsibilities

• Manage end-to-end order management (order-to-cash) with accurate processing.
• Create quotes, process orders, and support inside sales.
• Coordinate with logistics, manufacturing, and service teams for order fulfillment.
• Handle repair/calibration requests, RMAs, and product changes.
• Serve as main customer contact for orders, invoicing, and contracts.
• Monitor order lifecycle from quotation to delivery and payment.
• Identify process improvements in customer operations workflows.

Skills

French fluency

English fluency

Customer service

Order management

Job description

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

We are looking for a Customer Service / Order Management Specialist (fluent in French and English) to join our international team in Barcelona.

In this role, you will manage end-to-end customer operations, including order management, sales support, and customer service within a fast-paced B2B environment. You will act as a key point of contact for customers and internal stakeholders across sales, logistics, and service teams.

Contract Type

Internal Temporary Worker (ITW) assignment.

What will you be doing?

• Manage end-to-end order management (order-to-cash process), ensuring accurate and timely processing.
• Create quotes, process customer orders, and support sales teams (inside sales support).
• Coordinate with logistics, manufacturing, and service teams to ensure smooth order fulfillment.
• Handle repair and calibration requests, returns (RMA), and product changes.
• Act as main customer contact for inquiries related to orders, invoicing, and contracts.
• Monitor order lifecycle: from quotation to delivery and payment.
• Continuously identify process improvements in customer operations workflows.

Qualifications

• Fluent in French and English (mandatory)
• Fluency in Dutch is a highly valued.
• Minimum 3 years of experience in customer service or order management environment
• A positive, proactive, and can-do attitude, consistently going above and beyond to ensure customer satisfaction
• Strong ability to communicate effectively with both internal and external stakeholders and build strong working relationships
• Excellent time management and organizational skills, with the ability to manage multiple priorities
• High attention to detail and a process-oriented mindset to ensure data accuracy and operational excellence
• Proven ability to proactively resolve complex issues, balancing customer needs and business requirements
• Comfort working in a dynamic, international environment, turning challenges into opportunities for exceptional customer care

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***