Customer Onboarding & Enablement Specialist

Nalanda Global; Madrid; Remote; EUR 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Ticket restaurant

Teleworking

Flexible working time

Intensive working time in summer

Growth and development opportunities

Zusammenfassung

Nalanda, part of Once For All, is seeking a Customer Onboarding & Enablement Specialist to design and deliver customer learning experiences, create educational content, and support customers through onboarding and product adoption in a SaaS environment.

The role emphasizes self-service knowledge bases, webinars, and collaboration with Product, CX, and Success teams to improve in-app onboarding and adoption metrics. Fluency in English is required.

Qualifikationen

• Experience creating learning materials for B2B SaaS environments.
• Ability to translate complex technical concepts into clear content.
• Strong writing/editing with minimal AI reliance.
• Experience with adult learning principles, microlearning and blended learning.

Aufgaben

• Create and maintain self-service knowledge bases for Nalanda Global customers and collaborate with cross-functional teams.
• Ensure content is accessible within the platform and kept up to date.
• Audit training materials and convert into knowledge-base articles for various audiences.
• Deliver training sessions and webinars to large customer groups to drive adoption and retention.
• Support launches of new products with clear instructional content and guides.

Kenntnisse

Customer-facing

Writing/editing

Explain concepts

Instructional design

LMS proficiency

Project management

English fluent

Tools

LMS platforms

Content creation tools

Jobbeschreibung

About Us

Nalanda is a leading Spanish multinational dedicated to bridging the gap between large companies and their suppliers through an innovative digital platform. Our platform streamlines business processes such as document exchange, purchases, invoices, and vital business information. We specialize in coordinating activities between contractors and their suppliers, minimizing costs, time, and risks, while fostering transparent and effective business relationships.

We are a dynamic, forward-thinking company committed to building an inclusive workplace where talent thrives. At Nalanda, we believe that the development of people drives organizational success. Join us as we continue to build a culture of growth, inclusivity, and excellence.

We are also part of Once For All, an international group with a presence in the UK, France, Latin America, and more than 1,000 people working on digital solutions for supply chain management and regulatory compliance.

Role Summary

We are looking for a Customer Onboarding & Enablement Specialist to help scale customer education and drive product adoption across our growing customer base.

In this role, you will design and deliver customer learning experiences, develop educational content, and support customers throughout their onboarding and product adoption journey.

This is a great opportunity for someone passionate about customer education, product adoption and scalable enablement in a SaaS environment.

Key responsibilities

• Develop and manage self-service knowledge bases for Nalanda Global customers, working closely with the Verification, Marketing, Product, CX and Customer Success teams to support both buyers and suppliers.
• Ensure that knowledge base content is easily accessible within the platform and remains accurate and up to date.
• Audit existing training materials and convert them into knowledge base articles suitable for different customer audiences.
• Collaborate with Customer Support, Verification, Customer Success and Buyer Success teams to validate the accuracy and relevance of content.
• Deliver one-to-many training sessions to large groups of customers.
• Facilitate product adoption webinars for different customer segments.
• Support the launch of new products and features by updating existing knowledge resources and creating instructional content.
• Work closely with Product Owners, Product Marketing and Internal Enablement teams to produce guides, articles, webinars and best-practice resources.
• Collaborate with UX and Customer Experience teams to improve in-app experiences related to onboarding and product adoption.
• Identify customer knowledge gaps and create training content to address them.
• Gather customer feedback and analyze product usage data to inform improvements in training materials and content.

Qualifications

• Customer-facing experience with strong relationship-building skills.
• Excellent writing and editing skills (without relying entirely on AI).
• Ability to simplify complex technical concepts into clear and engaging content.
• Fast learner, adaptable to new technologies and processes.
• Strong attention to detail and ability to iterate based on feedback.
• Experience in instructional design, learning development, or enablement content creation, preferably in a B2B SaaS environment.
• Proven ability to create learning materials, including writing, editing and localization.
• Proficiency with LMS platforms and content creation tools.
• Understanding of adult learning principles, microlearning and blended learning strategies.
• Strong organizational and project management skills to manage multiple priorities.
• Confidence delivering recorded training sessions with clear communication.
• Self-starter with initiative and ownership mindset.
• Familiarity with AI‑assisted enablement tools.
• Ability to identify gaps and proactively propose solutions.
• Strong prioritization skills in a fast-paced environment.
• Fluent in English.

What we offer

• Flexible working time.
• Teleworking.
• Intensive working time in summer.
• Ticket restaurant.
• A dynamic and inclusive workplace with opportunities for growth and development.
• The chance to make a significant impact on our organizational culture and talent strategy.