Customer Experience Specialist (United States)

Helloprint; Valencia; Hybride; EUR 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Work on-site in Valencia

International team

Free breakfast, lunch, snacks

Weekly Spanish classes

Relocation support

Friday drinks & events

Résumé du poste

HelloPrint in Valencia is seeking an English-speaking Customer Experience specialist to be the first line of contact for American customers via phone, email and chat. You will guide clients to the right product and deliver service with a smile, while collaborating with design, production, and logistics teams to ensure a seamless experience.

Ideal candidates are fluent in English, enthusiastic about problem-solving, and thrive in a dynamic environment.

Qualifications

• Fluent English speaker (native or near-native)
• Experience in Customer Service or a people-facing role is a big plus.
• Passionate about problem-solving, communication, and customer happiness.
• You enjoy structure but thrive in a dynamic, ever-changing environment.
• A great team player who’s always ready to support others.
• You are looking for a position that is full-time and later hours (from 3pm to 11:30pm or from 6:30 pm to 02:00 am)
• Already in Valencia or willing to relocate soon.
• Start your new career abroad today!

Responsabilités

• Be the first point of contact for our American customers via phone, email, and chat.
• Guide customers to the right product or service by proactively offering advice and solutions.
• Deliver service with a smile and live our core value: Think Like a Customer.
• Collaborate with design, production, and logistics teams to ensure a flawless customer experience.

Connaissances

Fluent English

Customer service

Problem solving

Team player

Adaptability

Description du poste

Your Adventure Starts Here

Ready for a once-in-a-lifetime opportunity in vibrant Valencia? Do you want to work in the sun, grow in a high-performance team, and become part of one of Europe’s most ambitious scale-ups? Then HelloPrint is your place to be.

From our office in Valencia, we make sure our customers love us—by delivering a 9+ WOW experience.

As we continue to grow, we’re looking for a new English-speaking superstar to join our team. Someone who’s passionate about people, excited about delivering amazing service, and eager to learn in a fast-paced, international environment.

Meet the Team

You’ll join our diverse and driven Customer Experience team—full of international colleagues who are all working toward one goal: happy customers. We support each other, challenge each other, and have fun along the way.

What You’ll Do

• Be the first point of contact for our American customers via phone, email, and chat.
• Guide customers to the right product or service by proactively offering advice and solutions.
• Deliver service with a smile and live our core value: Think Like a Customer.
• Collaborate with design, production, and logistics teams to ensure a flawless customer experience.

Do you think you are the missing piece of the puzzle? Keep reading!

What We’re Looking For

• Fluent English speaker (native or near-native)
• Experience in Customer Service or a people-facing role is a big plus.
• Passionate about problem-solving, communication, and customer happiness.
• You enjoy structure but thrive in a dynamic, ever-changing environment.
• A great team player who’s always ready to support others.
• You are looking for a position that is full-time and later hours (from 3pm to 11:30pm or from 6:30 pm to 02:00 am)
• Already in Valencia or willing to relocate soon.
• Start your new career abroad today!

Perks & Benefits

• Work on-site in sunny Valencia, hybrid or remotely
• Join 100+ international colleagues from 30+ nationalities
• Free breakfast, lunch, and healthy snacks — all on us!
• Weekly Spanish classes to help you settle in
• A free bi-weekly Bueno Bootcamp
• Attractive discounts on Urban Sports Club for a wide range of sports
• Support with Spanish relocation & administration
• A dynamic, entrepreneurial, and international environment
• A community of like-minded young professionals in Valencia
• Opportunities to Design Yourself and grow fast in your role
• Friday drinks, seasonal events & the best HelloPrint parties
• A unique company culture — HelloPrint is Great Place To Work-Certified
• Real challenges in a fast-growing e-commerce company

Start Your HelloPrint Adventure

Take the leap and start your international career in Valencia. Grow your skills, meet incredible people, and make a real impact.