Customer Experience Specialist (United States)

HelloPrint; Valencia; Hybrid; EUR 26,000 - 32,000; Full time

Benefits offered by this job

On-site in Valencia

Hybrid or remote options

Free meals

Weekly Spanish classes

Bueno Bootcamp

Relocation assistance

International team

Job summary

HelloPrint in Valencia is seeking a fluent-English Customer Experience professional to be the first contact for American customers via phone, email, and chat. You’ll guide users to the right product, deliver a warm, proactive service, and work with design, production, and logistics to ensure a flawless experience.

The role is full-time with late shifts, welcoming relocation if needed. Join a dynamic, international team that values customer happiness and a strong sense of teamwork.

Qualifications

• Fluent English speaker (native or near-native).
• Experience in Customer Service or a people-facing role is a big plus.
• Passionate about problem-solving, communication, and customer happiness.
• You thrive in a dynamic, ever-changing environment.
• A great team player who’s always ready to support others.
• You are looking for a position that is full-time and later hours (from 3pm to 11:30pm or from 6:30 pm to 02:00 am).
• Already in Valencia or willing to relocate soon.

Responsibilities

• Be the first point of contact for our American customers via phone, email, and chat.
• Guide customers to the right product or service by proactively offering advice and solutions.
• Deliver service with a smile and live our core value: Think Like a Customer.
• Collaborate with design, production, and logistics teams to ensure a flawless customer experience.

Skills

Fluent English

Customer service experience

Problem solving

Communication skills

Team player

Relocation willing

Evening shifts

Job description

Your Adventure Starts Here

Ready for a once-in-a-lifetime opportunity in vibrant Valencia? Do you want to work in the sun, grow in a high-performance team, and become part of one of Europe’s most ambitious scale-ups? Then HelloPrint is your place to be.

Job Description

From our office in Valencia, we make sure our customers love us - by delivering a 9+ WOW experience. As we continue to grow, we’re looking for a new English-speaking superstar to join our team. Someone who’s passionate about people, excited about delivering amazing service, and eager to learn in a fast-paced, international environment.

Meet the Team

You’ll join our diverse and driven Customer Experience team- full of international colleagues who are all working toward one goal: happy customers. We support each other, challenge each other, and have fun along the way.

What You’ll Do

• Be the first point of contact for our American customers via phone, email, and chat.
• Guide customers to the right product or service by proactively offering advice and solutions.
• Deliver service with a smile and live our core value: Think Like a Customer.
• Collaborate with design, production, and logistics teams to ensure a flawless customer experience.

Do you think you are the missing piece of the puzzle? Keep reading!

Job Requirements

What We’re Looking For

• Fluent English speaker (native or near-native)
• Experience in Customer Service or a people-facing role is a big plus.
• Passionate about problem-solving, communication, and customer happiness.
• You enjoy structure but thrive in a dynamic, ever-changing environment.
• A great team player who’s always ready to support others.
• You are looking for a position that is full-time and later hours (from 3pm to 11:30pm or from 6:30 pm to 02:00 am)
• Already in Valencia or willing to relocate soon.

Start your new career abroad today! Read more about Customer Experience at Helloprint in sunny Valencia.

Perks & Benefits

• Work on-site in sunny Valencia, hybrid or remotely
• Join 100+ international colleagues from 30+ nationalities
• Free breakfast, lunch, and healthy snacks - all on us!
• Weekly Spanish classes to help you settle in
• A free bi-weekly Bueno Bootcamp
• Attractive discounts on Urban Sports Club for a wide range of sports
• Support with Spanish relocation & administration
• A dynamic, entrepreneurial, and international environment
• A community of like-minded young professionals in Valencia
• Opportunities to Design Yourself and grow fast in your role
• Friday drinks, seasonal events & the best HelloPrint parties
• A unique company culture - HelloPrint is Great Place To Work-Certified™
• Real challenges in a fast-growing e-commerce company

Start Your HelloPrint Adventure

Take the leap and start your international career in Valencia. Grow your skills, meet incredible people, and make a real impact. Sound like you? We’d love to meet you.