Customer Experience Specialist

Azelis; El Viso de San Juan; Presencial; EUR 18.000 - 26.000; Jornada completa

Descripción de la vacante

Gillco Ingredients, based in Spain, seeks a Customer Experience Representative to handle customer inquiries and manage accounts. Strong communication and problem-solving skills are essential as you will support customers by phone and email and update records accurately.

The role requires a high school diploma or GED, with a college degree preferred and at least one year of related experience. Proficiency in MS Word, Excel, and PowerPoint is expected, along with reliable attendance and

Formación

• High school diploma or GED, at a minimum. College degree preferred.
• At least one year of job-related experience.
• Very strong verbal and written communication skills.

Responsabilidades

• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Forwards sales opportunities to management and sales department by collecting customer information and analyzing customer needs.
• Provide Customer support via telephone and email communication.
• Handles incoming customer requests such as order tracking, billing questions, product documentation, and other general customer inquiries.
• Other duties as maybe assigned by management from time to time.

Conocimientos

Customer service

Communication skills

Problem solving

Educación

High school diploma/GED

College degree preferred

Herramientas

MS Word

Excel

PowerPoint

Descripción del empleo

Gillco Ingredients, based in Spain, seeks a Customer Experience Representative to handle customer inquiries and manage accounts. Strong communication and problem-solving skills are essential as you will support customers by phone and email and update records accurately.

The role requires a high school diploma or GED, with a college degree preferred and at least one year of related experience. Proficiency in MS Word, Excel, and PowerPoint is expected, along with reliable attendance and