Healthcare Customer Experience Coordinator

GE HealthCare; Madrid; Presencial; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

GE Healthcare Iberia is seeking a Customer Service Coordinator to support our PDx business across Spain and Portugal. You will become a key partner for customers, distributors, suppliers, and internal teams, ensuring seamless order management through to revenue collection and customer satisfaction.

The role requires strong organizational skills, English and Spanish proficiency, and a proactive, collaborative mindset to drive service excellence and continuous improvement in a dynamic healthcare

Formación

• Previous experience in Customer Service, Order Management, or a similar customer-facing operational role.
• Experience within the healthcare, pharmaceutical, medical device, or life sciences industry is highly valued.
• Strong customer orientation and passion for service excellence.
• Excellent organizational skills with exceptional attention to detail.
• Ability to work effectively in a fast-paced, changing environment.
• Strong analytical thinking and problem-solving capabilities.
• Experience working with Microsoft Office tools and business systems.
• Both written and spoken communication skills in English and Spanish are essential for success in this role.

Responsabilidades

• Acting as the primary point of contact for customers, distributors, suppliers, and internal stakeholders.
• Supporting the full lifecycle of customer orders, from order entry through delivery, invoicing, and revenue collection.
• Coordinating closely with manufacturing sites, logistics providers, commercial teams, and service organizations to ensure operational excellence.
• Managing purchase orders, contracts, service records, and customer data with a high level of accuracy.
• Supporting the installed base of contrast media injectors and associated products.
• Handling returns, complaints, invoice queries, credit notes, and other customer-facing activities with professionalism and efficiency.
• Creating reports, dashboards, and operational insights that support decision-making and business performance.
• Driving continuous improvement initiatives to enhance processes, service quality, and customer satisfaction.
• Building strong relationships across multiple functions and countries to deliver best-in-class customer support.

Conocimientos

Customer Service

Order Management

Healthcare industry

Customer focus

Organizational Skills

Analytical thinking

MS Office

English & Spanish

Herramientas

SAP

Salesforce

EDICOM

Descripción del empleo

GE Healthcare Iberia is seeking a Customer Service Coordinator to support our PDx business across Spain and Portugal. You will become a key partner for customers, distributors, suppliers, and internal teams, ensuring seamless order management through to revenue collection and customer satisfaction.

The role requires strong organizational skills, English and Spanish proficiency, and a proactive, collaborative mindset to drive service excellence and continuous improvement in a dynamic healthcare