Customer-Centric Rental Sales Specialist

Goldcar Spain S.L.U; España; On-site; EUR 18,000 - 24,000; Full time

Job summary

Europcar Mobility Group is hiring a Rental Sales Agent to deliver exceptional service and maximize sales. You’ll be the first contact for customers, ensuring a seamless rental experience and maximizing opportunities.

Responsibilities include handling reservations, processing rental agreements, and advising customers on optional add-ons to increase value while maintaining compliance and high service standards.

Qualifications

• Sales background: Proven sales experience in a dynamic, fast-paced environment.
• Product expertise: Skilled in offering optional coverage products, vehicle upgrades, and additional services.
• Strong customer service skills and the ability to communicate professionally.

Responsibilities

• Handle reservations and process rental agreements with accuracy and professionalism.
• Ensure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finish.
• Maximize sales opportunities by offering optional coverage products, vehicle upgrades, and additional services with 100% compliance.
• Use sales techniques by building rapport through open-ended questions and highlighting product features and benefits.
• Adhere to rental policies and procedures to ensure smooth and compliant transactions.
• Assist customers by identifying additional services or products to enhance their rental experience.
• Provide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental process.

Job description

Europcar Mobility Group is hiring a Rental Sales Agent to deliver exceptional service and maximize sales. You’ll be the first contact for customers, ensuring a seamless rental experience and maximizing opportunities.

Responsibilities include handling reservations, processing rental agreements, and advising customers on optional add-ons to increase value while maintaining compliance and high service standards.