Rental Sales Specialist - Elevate Service & Upsell

Europcar IB S.A.; Ibiza; On-site; EUR 18,000 - 28,000; Full time

Job summary

Europcar Mobility Group is seeking a motivated Rental Sales Agent to deliver exceptional service and maximize sales during the rental process. You will be the first point of contact for customers, process reservations, and promote optional coverage products and upgrades to boost revenue.

The ideal candidate has a proven sales background in fast-paced environments, excellent communication skills, and a customer-first mindset.

Qualifications

• Sales experience in a dynamic, fast-paced environment.
• Skilled in offering optional coverage products, vehicle upgrades, and additional services.
• Strong customer service skills and the ability to communicate professionally.
• A sales-driven attitude with a focus on meeting and exceeding targets.
• Ability to work efficiently in a fast-paced, customer-focused environment.
• Attention to detail and a commitment to providing accurate and timely service.

Responsibilities

• Handle reservations and process rental agreements with accuracy and professionalism.
• Ensure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finish.
• Maximize sales opportunities by offering optional coverage products, vehicle upgrades, and additional services to every customer, ensuring 100% compliance.
• Utilize effective sales techniques by building rapport through open-ended questions and overcoming objections.
• Adhere to all rental policies and procedures to ensure smooth and compliant transactions.
• Assist customers by identifying any additional services or products that may enhance their rental experience.
• Provide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental process.

Skills

Sales experience

Customer service

Communication skills

Target-oriented

Job description

Europcar Mobility Group is seeking a motivated Rental Sales Agent to deliver exceptional service and maximize sales during the rental process. You will be the first point of contact for customers, process reservations, and promote optional coverage products and upgrades to boost revenue.

The ideal candidate has a proven sales background in fast-paced environments, excellent communication skills, and a customer-first mindset.