Customer Care Specialist | German speaker

ALPADIA Language Schools SA; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts on Adeslas medical insurance

Bonus

Ticket restaurant

Descripción de la vacante

ALPADIA Language Schools SA is seeking a full-time Customer Care Specialist fluent in German to join their team in Barcelona. In this role, you'll assist students with their study-abroad experiences, handling customer inquiries and providing personalized advice.

The ideal candidate should have a command of both German and English, be skilled in managing communications, and have experience with language studies abroad. ALPADIA offers creative work, a hybrid position, medical insurance discounts, a permanent contract, and an impactful work environment.

Formación

• Fluent in German and very good command of English; additional languages are a bonus.
• Experience with language studies abroad is a plus.
• Able to manage high-volume communications effectively.

Responsabilidades

• Assist customers before, during, and after their stay.
• Handle invoicing, bookings, and customer payments.
• Address special requests and complaints.
• Provide personalized advice to customers.
• Stay informed about local and international events.

Conocimientos

German (C2/C1 level)

English (B2 level)

Microsoft Office Suite

High-volume communications management

Descripción del empleo

Customer Care Specialist | German speaker

Full-time

Alpadia Language Schools by Kaplan International is a Swiss company with an international vision, dedicated to excellence in language teaching to enrich students’ futures. Inspired by our multilingual and multifaceted country, we create a unique student experience that promotes language development through immersion.

With a presence in Switzerland, France, Germany, and England, we provide a vibrant environment that encourages connections, enhances the experience, and sparks imagination. Alpadia Language Schools offers year-round courses for adults and summer camp programs for young learners. Each year, our schools welcome more than 6,000 students from around the world.

Passionate about travel, languages and helping people grow? We are currently looking for someone for the German markets, based in our HQ in Barcelona.

In this role, every day feels global. As our Customer Care Specialist, you’ll guide students through their study-abroad experiences. The main function is to organise language courses abroad from the offer made by the sales offices to the return back home after the stay. Where your job is literally helping others explore the world.

Main tasks and responsibilities

• Assisting customers before, during and after their stay
• Invoicing, bookings and ensuring receipt of payments from customers
• Collecting invoices from partner schools and validating payments
• Dealing with any special requests and complaints
• Providing personalised advice to each customer, including detailed information regarding every step of the language course, meeting the assigned deadline for each step
• Keeping up with local and international news to be informed of any events happening in major touristic zones
• Knowing the products and services offered by Alpadia perfectly
• Being flexible depending on the period, deadlines, workload and support in other Customer Care markets and Alpadia departments
• Assisting the manager in training
• Assisting the department in reaching its objectives
• Assisting with any special projects or various administrative tasks as assigned
• Organising and planning your own work
• Handling customers' end of stay feedbacks and reviews

  Qualifications

  • Your German is at least C2/C1 level and you have a very good command of English (B2); additional languages are a bonus.
  • Comfortable managing high-volume communications and prioritizing tasks effectively.
  • Proficient in Microsoft Office Suite.
  • Experience of language studies abroad is a plus.

  What We Offer You

  • Creative, rewarding work where your impact is visible
  • Join a talented, international team full of energy and expertise
  • Discounts on Adeslas medical insurance
  • Salary: Gross salary + Ticket restaurant + bonus
  • Permanent Contract – full-time position
  • Hybrid position: 2 days FH

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