Customer Care Specialist - Ecommerce

Cornet Barcelona; Barcelona; Presencial; EUR 23.000 - 32.000; Jornada completa

Descripción de la vacante

Cornet Barcelona is seeking a compassionate, organized Customer Care Specialist to be the warm and reliable voice for our customers in Barcelona. You will handle inquiries across email, chat, phone, and social channels, building trust with every interaction.

You’ll collaborate with a multilingual team, resolve issues efficiently, and contribute to a culture of outstanding service. Fluency in Catalan, Spanish and English is essential, and a proactive, team‑oriented attitude helps you thrive in a

Formación

• Bachelor's degree in communication, human resources, marketing, business, or a related field.
• Previous experience in customer service or customer support.
• Fluent in Catalan, Spanish, and English, both written and spoken.
• Proficient in MS Word, Google Docs, email, and grammar.

Responsabilidades

• Respond to customers through emails, WhatsApp chats, phone calls, and social media comments/direct messages.
• Answer customer reviews, thanking customers for positive reviews and handling complaints with care.
• Resolve inquiries, order issues, delivery concerns, and any other related experience issue.

Conocimientos

Empathy

Problem solving

Team player

Self-starter

Calm under pressure

Educación

Bachelor's degree in communication, human resources, marketing, business, or related field

Herramientas

MS Word

Google Docs

Email

Descripción del empleo

If you are a caring, organized, and proactive person, we want to talk with you! We have an immediate opening for a full-time Customer Care Specialist who will be the warm and reliable voice for our customers.

About Us:

We are Cornet Barcelona, an international luxury glassware company, and El Tribut, a renowned restaurant in the heart of Barcelona. We have big ongoing projects together. We're a team that is focused on continuous professional and personal growth. You'll be working in a diverse, culture-focused team, surrounded by dedicated and growth-driven people.

About You:

• Naturally patient and kind
• Have genuine empathy with people
• A team player and able to take direction
• Love solving problems and helping people
• Treat customers well not because you have to, but because it is the right thing to do
• A self-starter and can work on your own with minimum supervision
• Capable of remaining calm and efficient under stress - we receive a lot of emails and inquiries during the holiday season

What you will do:

• Respond to customers through emails, WhatsApp chats, phone calls, and social media comments/ direct messages.
• Answer customer reviews, thanking customers for positive reviews and handling complaints with care.
• Resolve inquiries, order issues, delivery concerns, and any other related experience issue

Qualifications:

• Bachelor's degree in communication, human resources, marketing, business, or a related field.
• Previous experience in customer service or customer support.
• Fluent in Catalan, Spanish, and English, both written and spoken.
• Proficient in MS Word, Google Docs, email, and grammar.

• Requisitos de informática: No indicado
• Contrato de trabajo: Contrato indefinido
• Jornada de trabajo: Horario de Mañanas y tardes