Customer Care Professional

Paloma Wool; Barcelona; Presencial; EUR 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Impact on customer experience

Barcelona-based team

Growth and development opportunities

Global brand with online and retail

Descripción de la vacante

Paloma Wool in Barcelona is seeking a dynamic, organized, and hands-on customer care specialist to support a fast-growing fashion brand. The role requires caring about people, owning the customer experience, and maintaining a thoughtful communications approach.

You will work on returns, exchanges, claims, order updates, and Shopify-related updates within a collaborative, growth-minded team. Based in our Barcelona office, you’ll interact in Spanish and English, with other languages a plus, and

Formación

• Experience in customer service; fashion is a plus.
• Strong communication in Spanish and English; other languages welcome.

Responsabilidades

• Respond to customer inquiries with care and in the brand’s tone of voice.
• Manage returns, exchanges, and claims smoothly and efficiently.
• Maintain a consistent daily response rhythm and follow up on ongoing conversations.
• Ensure tickets are handled with clarity, accuracy, and attention to detail.
• Coordinate with logistics, product, and e-commerce teams.
• Identify patterns in customer queries and contribute to improving the overall experience.
• Support the team with product-related updates on Shopify (descriptions or basic content adjustments).
• Assist in the preparation and execution of online launches when needed.

Conocimientos

Spanish & English

Customer service

Organized

Communication

Herramientas

Zendesk

Shopify

Descripción del empleo

We’re looking for a dynamic, organized, and hands-on person to join our team.

We’re a customer-focused brand, and we’re looking for someone who genuinely cares about people, is empathetic, and takes ownership of the customer experience.

We value rhythm, attention to detail, and a thoughtful approach to communication. We also see customer care as a key source of insight, so the role involves identifying patterns in customer queries and contributing to improving processes and the overall experience.

The position is full-time and based in our Barcelona office.

Main Responsibilities

• Respond to customer inquiries with care and in the brand’s tone of voice.
• Manage returns, exchanges, and claims smoothly and efficiently.
• Maintain a consistent daily response rhythm and follow up on ongoing conversations.
• Ensure tickets are handled with clarity, accuracy, and attention to detail.
• Coordinate with logistics, product, and e-commerce teams.
• Identify patterns in customer queries and contribute to improving the overall experience.
• Support the team with product-related updates on Shopify (such as descriptions or basic content adjustments).
• Assist in the preparation and execution of online launches when needed.

Who We’re Looking For

• Strong communication skills in Spanish and English (other languages are a plus).
• Proactive, organized, and detail-oriented.
• Comfortable working with structure and maintaining a steady daily rhythm.
• Experience in customer service (fashion is a plus).
• Interest in product and online experience.
• Familiarity with tools like Zendesk or Shopify is a plus.
• Passionate about paloma wool, we are looking for someone who truly loves and connects with the project.

What We Offer

• A position with real impact on the customer experience.
• A multidisciplinary team based in Barcelona, with a dynamic and collaborative work environment.
• Opportunities for professional growth and development.
• The chance to be part of a growing, globally recognized brand with a unique identity, both online and retail.
• A project that values long‑term impact over immediate growth.