Customer Success Manager

Management Events International Oy Ltd; Barcelona; Presencial; EUR 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Onboarding program

Career opportunities in Europe

Up to 12 extra vacation days

Gym or massage discounts

Global community and diversity

Descripción de la vacante

Aurora Live in Barcelona is seeking a Customer Success Manager to drive growth by connecting decision makers with exclusive events and lead-generation services.

You will be the main contact for customers, build relationships, coach providers, and collaborate with the Sales team to upsell and maximize ROI. This sales-oriented role requires fluent German and professional English and offers opportunities across Europe.

Formación

• Experience in a customer-facing role.
• Proven success in building and maintaining long-term relationships.
• Excellent communication and interpersonal skills.
• Fluent German and professional English.
• Analytical thinking and problem solving.
• Independent and collaborative work ability.

Responsabilidades

• Be the main point of contact for customers and build strong relationships.
• Provide excellent customer service and support providers with knowledge and tools.
• Collaborate with Sales to upsell and drive portfolio sales.
• Communicate the value of services and event concepts to customers.
• Demonstrate effective time management and attention to detail.

Conocimientos

Customer relationships

Communication

German (fluent)

English (professional)

Analytical thinking

Team collaboration

Descripción del empleo

Customer Success Manager (m/w/d)

Aurora Live, a dynamic B2B company, seeks a Customer Success Manager to drive growth. We connect decision makers and solution providers worldwide through exclusive, high-quality events and support our customers to achieve maximum ROI with our lead-generation services.

Role

Main point of contact for customers, build relationships, coach providers, and generate valuable leads through 1-on-1 meetings and exclusive events. This is a sales-oriented role, acting as an extension of the Sales team and building long-term customer relationships to foster further business.

Tasks

• build and maintain strong customer relationships
• provide excellent customer service
• support providers with knowledge and tools to optimize participation in exclusive events
• collaborate with Sales team on upsell and portfolio sales
• communicate value of our services and event concept
• effective time management
• precise and detail-oriented work

Profile

• experience in a customer-facing role
• proven success in building and maintaining long-term relationships
• excellent communication and interpersonal skills
• fluent German and professional English
• analytical thinking
• independent and collaborative work ability

Offer

• competitive compensation with base salary, commissions, and starting bonus
• onboarding program
• career opportunities in Europe
• up to 12 extra vacation days
• local benefits such as gym or massage discounts
• global community and diversity

Recruitment

• video screening
• interview with Hiring Manager
• second interview with Team Manager