Customer Care Champion | Flexible Hours & Growth

InPost España; Barcelona; In loco; EUR 24.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Language platform

Wellbeing programme

Flexible working hours

Online platform for lifelong learning

Competitive salary

Flexible remuneration services can be契

Flexible remuneration services can be

Descrizione del lavoro

InPost España is seeking a Customer Care Contact Center Agent to be the main point of contact for private customers and senders, handling inquiries, complaints and after-sales requests with empathy and professionalism. You will work in a fast-paced environment, provide phone and email support, analyze recurring issues, and contribute to improving service quality.

A degree or higher vocational training and at least 2 years of experience are required.

Competenze

• At least 2 years of experience in a similar customer service or contact center role.
• Higher-level vocational training or a university degree.
• Experience in complaint and conflict management.
• English level that allows you to handle calls with customers.
• Good command of Excel.
• Strong customer focus and excellent listening skills.
• Clear, professional communication, especially over the phone.
• Ability to analyse information and prioritise tasks in a fast-paced environment.
• Organised, proactive and solution-oriented.
• Team player who enjoys collaborating with others.
• Nice to Have: Degree in Business Administration or a similar field.

Mansioni

• Provide high-quality customer support by phone and email.
• Resolve customer complaints efficiently and with empathy.
• Give accurate information on shipment tracking and delivery status.
• Handle after-sales requests received through digital channels.
• Collect, analyse and categorise complaints to identify recurring issues.
• Share insights on recurring incidents with other internal departments.
• Manage and respond to customer reviews on platforms such as Trustpilot.
• Contribute to achieving the Customer Care team's objectives.

Conoscenze

Customer service

Communication

Teamwork

Excel

Active listening

Analytical thinking

Formazione

Higher vocational training or university degree

Strumenti

Excel

Descrizione del lavoro

InPost España is seeking a Customer Care Contact Center Agent to be the main point of contact for private customers and senders, handling inquiries, complaints and after-sales requests with empathy and professionalism. You will work in a fast-paced environment, provide phone and email support, analyze recurring issues, and contribute to improving service quality.

A degree or higher vocational training and at least 2 years of experience are required.