Customer Brands Service Manager | Hybrid & Global Impact

Paulig Group; Barcelona; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work arrangements

Continuous learning opportunities

International team

Descripción de la vacante

Paulig Group is seeking a Customer Service Manager to lead international teams across Belgium, Spain, and the UK, driving Order-to-Cash excellence and customer experience. The role emphasizes continuous improvement, strong cross-functional partnerships, and change leadership within a growing, global foods company.

Based primarily in a hybrid setup, you will guide teams toward operational excellence while translating strategy into tangible service enhancements and process improvements for diverse

Formación

• 5+ years of experience in Customer Service or other Supply Chain functions with people leadership.
• Experience leading change and cross-functional projects.
• Experience with ERP M3 and Salesforce CRM.
• Strong relationship building and analytical problem-solving skills.

Responsabilidades

• Lead, coach, and develop high-performing, customer-centric teams.
• Ensure excellent Order-to-Cash performance, service levels, and customer satisfaction.
• Drive continuous improvement initiatives and harmonized ways of working.
• Translate business strategy into practical improvements for customer experience and efficiency.
• Build cross-functional partnerships and translate customer needs into effective solutions.

Conocimientos

Leadership

Customer service

Cross-functional collaboration

People management

Analytical thinking

Change management

Educación

Bachelor's degree in Business Administration / Supply Chain / Engineering / Economics

Herramientas

ERP M3

Salesforce CRM

Descripción del empleo

Paulig Group is seeking a Customer Service Manager to lead international teams across Belgium, Spain, and the UK, driving Order-to-Cash excellence and customer experience. The role emphasizes continuous improvement, strong cross-functional partnerships, and change leadership within a growing, global foods company.

Based primarily in a hybrid setup, you will guide teams toward operational excellence while translating strategy into tangible service enhancements and process improvements for diverse