Customs Operations Manager

JD.COM; Madrid; On-site; EUR 32,000 - 45,000; Full time

Job summary

JD.COM is seeking a Customs Clearance Specialist in Madrid, Spain, to manage full-cycle import and export declarations and ensure smooth customs release.

You will review documents, coordinate with brokers and authorities, track progress, and maintain ledgers while applying tariff rules, VAT and Incoterms. Strong Excel skills and ERP/WMS/TMS experience are preferred.

Qualifications

• H hands-on import/export customs clearance experience.
• Familiar with clearance procedures, tariffs, VAT and Incoterms.
• Proficient in Excel and ERP/WMS/TMS systems; able to handle inspections and abnormalities.

Responsibilities

• Handle full-cycle customs declaration & clearance for import and export goods
• Review and organize customs documents for accuracy and compliance
• Liaise with customs brokers, freight forwarders and authorities
• Track declaration progress and resolve abnormalities
• Ensure operations comply with regulations and mitigate risks
• Maintain customs ledgers and update records
• Assist with tariff calculation and HS code classification
• Coordinate with logistics, warehouse and supply chain teams

Skills

Customs clearance

ERP/WMS/TMS

Tariffs & VAT

Excel proficiency

Education

Bachelor's degree

Tools

ERP/WMS/TMS systems

Excel

Tariff classification tools

Job description

• Handle full-cycle customs declaration & clearance for import and export goods to guarantee smooth customs release.
• Review and organize customs documents (invoice, packing list, bill of lading, contract, etc.) to ensure accuracy and compliance.
• Liaise with customs brokers, freight forwarders and customs authorities to resolve clearance issues.
• Track customs declaration progress; handle abnormalities including inspection, document amendment and supplementary duty payment.
• Ensure import & export operations comply with customs regulations and trade rules to mitigate compliance risks.
• Maintain customs ledgers and update declaration records and logistics status.
• Assist with tariff calculation, HS code classification and relevant cost accounting.
• Analyze clearance lead time and abnormal cases, and propose process optimization suggestions.
• Coordinate with logistics, warehouse and supply chain teams for smooth goods warehousing.

About You

• Industry Experience: At least 3 years
• Relevant Role Experience: At least 3 years
• Education: Bachelor’s degree or above
• Language: Fluent in Chinese and English
• Professional Competencies: Candidates majoring in logistics, international trade or customs declaration are preferred. Must have hands‑on import and export customs clearance experience, be familiar with clearance procedures, customs policies, tariffs, VAT and Incoterms, and proficient in Excel. Prior experience in European import, overseas warehouse operations and ERP/WMS/TMS systems, plus relevant professional certificates are preferred. Strong coordination skills, meticulous, responsible, resilient under pressure and able to resolve operational abnormalities promptly.