CRM & Omnichannel Manager – E-commerce, Revenue & AI

Netenders; Barcelona; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Hybrid work setup

16 home office days per quarter

23 vacation days

Meal vouchers

Gym access

Friday brunch

Quarterly team buildings

Office in central Barcelona

Pet-friendly office

Descripción de la vacante

Netenders, a global leader in wholesale blank apparel, invites a CRM/Marketing Automation specialist to own the customer lifecycle. You will optimize Klaviyo flows, lead scoring in Salesforce, and AI-driven retention programs to drive revenue.

You'll turn customer data into personalization and measurable results, overseeing phone channels, reporting, and loyalty efforts in a hybrid Barcelona-based office. Fluent English required; European languages a plus.

Formación

• Strong hands-on experience with Klaviyo and Salesforce.
• Practical use of AI in CRM/marketing.
• E-commerce background, ideally with telephony/call tracking exposure (Aircall).
• Analytical, hands-on, comfortable owning strategy from design to results.
• Fluent English; other European languages a plus.

Responsabilidades

• Run and optimize Klaviyo flows and Salesforce lead scoring.
• Build AI-driven workflows: lead scoring, segmentation, next-best-action, predictive reactivation.
• Oversee phone channels: call tracking, missed-call recovery, lead attribution.
• Turn customer data into personalization, reporting, and revenue.
• Own your numbers: conversion, repeat purchase, AOV, CLV, response times.

Conocimientos

AI in CRM

E-commerce experience

Analytical mindset

Herramientas

Klaviyo

Salesforce

Aircall

Descripción del empleo

• Health insurance

At Netenders, a global leader in wholesale blank apparel, you'll own the full customer lifecycle, connecting Marketing, Sales and Customer Service into one revenue engine. Your mission: turn CRM into a measurable growth driver, powered by AI.

Your Day-to-day

• Run and optimize Klaviyo flows, Salesforce lead scoring, and loyalty/retention programs
• Build AI-driven workflows: lead scoring, segmentation, next-best-action, predictive reactivation
• Oversee phone channels : call tracking, missed-call recovery, lead attribution
• Turn customer data into personalization, reporting, and revenue
• Own your numbers: conversion, repeat purchase, AOV, CLV, response times

Your Profile

• Strong hands-on experience with Klaviyo (or equivalent) and Salesforce
• Practical use of AI in CRM/marketing (Agentforce, Einstein, ChatGPT or similar)
• E-commerce background, ideally with telephony/call tracking exposure (e.g. Aircall)
• Analytical, hands-on, comfortable owning strategy from design to results
• Fluent English; other European languages a plus

What Success Looks Like

Faster lead response, higher quote-to-order conversion (target: 20%), stronger repeat purchase and loyalty revenue, all measurable, all yours to own.

What We Offer

• Competitive salary + performance-based bonus, depending on experience.
• Hybrid setup, with 16 home office days per quarter
• 23 vacation days
• Meal vouchers
• Health insurance
• Gym access
• Friday brunch
• Quarterly team buildings
• Nice office in central Barcelona
• Pet-friendly office