CRM & Omnichannel Manager – E-commerce, Revenue & AI

Tamarind Intelligence; Barcelona; Presencial; EUR 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Performance-based bonus

Hybrid setup

16 home office days per quarter

23 vacation days

Meal vouchers

Health insurance

Gym access

Friday brunch

Quarterly team buildings

Nice office in central Barcelona

Pet-friendly office

Descripción de la vacante

Netenders is seeking a CRM and marketing automation professional to own the full customer lifecycle, connecting Marketing, Sales and Customer Service into one revenue engine in a hybrid Barcelona-based setup.

You will run Klaviyo flows, lead scoring in Salesforce, and AI-powered workflows to boost conversion, retention, and loyalty. Strong analytics, English fluency, and e-commerce background are essential for success.

Formación

• Experience with Klaviyo and Salesforce.
• Practical use of AI in CRM/marketing (e.g., Agentforce, Einstein, ChatGPT).
• E-commerce background, ideally with telephony/call tracking exposure (Aircall).
• Analytical, hands-on, capable of driving strategy from design to results.
• Fluent English; other European languages a plus.

Responsabilidades

• Run and optimize Klaviyo flows, Salesforce lead scoring, and loyalty/retention programs.
• Build AI-driven workflows: lead scoring, segmentation, next-best-action, predictive reactivation.
• Oversee phone channels: call tracking, missed-call recovery, lead attribution.
• Turn customer data into personalization, reporting, and revenue.
• Own your numbers: conversion, repeat purchase, AOV, CLV, response times.

Conocimientos

Fluent English

AI in CRM

E-commerce experience

Analytical mindset

telephony exposure

Herramientas

Klaviyo

Salesforce

Aircall

Descripción del empleo

At Netenders, a global leader in wholesale blank apparel, you'll own the full customer lifecycle, connecting Marketing, Sales and Customer Service into one revenue engine. Your mission: turn CRM into a measurable growth driver, powered by AI.

Your day-to-day:

• Run and optimize Klaviyo flows, Salesforce lead scoring, and loyalty/retention programs
• Build AI-driven workflows: lead scoring, segmentation, next-best-action, predictive reactivation
• Oversee phone channels : call tracking, missed-call recovery, lead attribution
• Turn customer data into personalization, reporting, and revenue
• Own your numbers: conversion, repeat purchase, AOV, CLV, response times

Your profile:

• Strong hands-on experience with Klaviyo (or equivalent) and Salesforce
• Practical use of AI in CRM/marketing (Agentforce, Einstein, ChatGPT or similar)
• E-commerce background, ideally with telephony/call tracking exposure (e.g. Aircall)
• Analytical, hands-on, comfortable owning strategy from design to results
• Fluent English; other European languages a plus

What success looks like:

Faster lead response, higher quote-to-order conversion (target: 20%), stronger repeat purchase and loyalty revenue, all measurable, all yours to own.

What we offer:

• Competitive salary + performance-based bonus, depending on experience.
• Hybrid setup, with 16 home office days per quarter
• 23 vacation days
• Meal vouchers Health insurance Gym access
• Friday brunch Quarterly team buildings
• Nice office in central Barcelona Pet-friendly office