CRM Consultant

UNAVAILABLE; Madrid; Híbrido; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A global communications group in Madrid seeks a CRM Consultant to drive impactful customer experiences through effective CRM solutions. The role requires managing CRM campaigns, analyzing data to improve customer journeys, and collaborating with teams to strengthen relationships. Candidates should have a degree in marketing or business, at least one year of CRM experience, and strong English skills. The position offers flexible benefits and opportunities for growth in a hybrid work model.

Servicios

Flexible Benefits including meal vouchers

Growth Opportunities through training programs

Free Online Training via LinkedIn Learning

Work from anywhere for up to 6 weeks

Attractive holidays package

Subsidised breakfast & daily menu

Formación

• At least 1 year of hands-on CRM experience, managing end-to-end campaigns.
• Strong organizational skills and attention to detail.

Responsabilidades

• Manage and optimize end-to-end CRM campaigns.
• Coordinate teams to ensure smooth campaign delivery.
• Analyze historical data to extract meaningful insights.
• Define CRM strategies and forecast results.
• Deliver monthly performance reports.
• Support brand teams with data-driven recommendations.

Conocimientos

Strong English communication skills (C1)

Advanced Excel skills

Proactive attitude

Strong problem-solving capabilities

Digital-first mindset

Educación

Degree in Marketing, Business Administration, or related field

Herramientas

Adobe Campaign

Salesforce

Dynamics

Hubspot

Braze

Descripción del empleo

Company Description

Publicis Groupe, the world's largest communications group, is a solutions platform that is present in more than 100 countries and has more than 98,000 employees. With a unique work philosophy, The Power of One puts clients at the center by promoting the growth of their business through creative agencies (Publicis, Leo Burnett, Publicis Health, Wysiwyg, Nurun and Digitas), media (Zenith, Starcom, Spark and Performics), and areas of transversal knowledge.

Publicis Groupe links Creativity, Technology and Data offering a value proposition that effectively connects brand and consumer. Do you want to know more about the agency/brand or area of expertise you will be applying for on this role? Keep reading! Zenith is a leading global media agency and is one of the agency brands within Publicis Groupe. We are dedicated to creating a sustainable advantage for our clients, providing them with a quantifiable return from their communications investment that outstrips their competitors. Our focus on ROI ensures that clients' budgets are invested, not simply spent. We believe the most important consideration for any campaign is a demonstrably effective outcome. We are committed to developing close partnerships with all our clients and to delivering a service that always exceeds expectations.

Are you looking to join an agency who blend data and technology to solve complex challenges for our clients? Do you want to understand how behavioural insights can be drawn from data, and how this can impact a programmatic strategy? If your passionate about the marriage of data and digital, and the prospect of building a career in that space then we want to hear from you! You’ll learn from the best and you’ll teach the best, if this sounds like you and you’ve got something to bring, come and join us!

Job Description

As a CRM Consultant, you will help drive impactful customer experiences by designing and optimizing CRM solutions. You’ll turn data into actionable insights, streamline customer journeys, and support teams in strengthening relationships and boosting business performance.

Responsibilities

• Manage and optimize end-to-end CRM campaigns.
• Coordinate teams and processes to ensure smooth campaign delivery.
• Analyze historical data to extract meaningful insights.
• Define CRM strategies, forecast results, and plan upcoming campaigns.
• Deliver monthly performance reports and key metrics.
• Support brand teams with data-driven recommendations.
• Create clear, effective reports and dashboards.

Qualifications

What you bring to the team:

• A degree in Marketing, Business Administration, or a related field.
• At least 1 year of hands‑on CRM experience, managing end‑to‑end campaigns and collaborating with cross‑functional teams.
• Strong English communication skills (C1), both written and spoken.
• Advanced Excel skills and exceptional attention to detail, organization, and accuracy.
• A digital‑first mindset, proactive attitude, and strong problem‑solving capabilities.

Bonus points for:

• Experience with platforms like Adobe Campaign, Salesforce, Dynamics, Hubspot or Braze.
• Knowledge of HTML & CSS.
• B2B experience or additional CRM‑related training.

Additional Information

Why join us? Because we offer reasons such as:

• 🌟Flexible Benefits (Coverflex):Enjoy more than just work with flexible compensation including meal vouchers, health insurance, transportation, and more.
• 🚀Growth Opportunities:You can advance in your career not only through the experience of working with major clients but also by accessing local and global training programs specialized according to your role, covering both technical and soft skills.
• 📚Free Online Training:You can access unlimited courses from LinkedIn Learning and Udemy Catalogs through our artificial intelligence platform "Marcel".
• 🗣️Online English Classes:Benefit from group weekly classes by native teachers if you have a B1 level of English or above.
• 🥇Partner Certifications:You’ll have the opportunity to obtain certifications from industry giants such as Meta, Google, or Amazon.
• 🌍Work from anywhere:Telecommute up to 6 weeks from over 100 countries with our #WorkYourWorld program.
• 🎉Attractive holidays packageincluding your birthday & Advertising Day off plus some additional days off. Rest is also important!
• ✨Work‑Life Balance:Enjoy a hybrid model with up to two days working from home and intensive summer hours. Full remote in Easter, Christmas & 3 weeks in Summer. Flexible work start schedule.
• 🧘🏻♂️Well‑being:We prioritize the well‑being of our staff and organize various health initiatives such as daily meditation or yoga among others.
• 🍴Subsidised breakfast & daily menuat our Café Marcel canteen. Bon appétit! 😊

We are certified as a Great Place to Work, your happiness and providing you with an outstanding experience means a lot to us, let's enjoy!

Here at Publicis Groupe, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background: we do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any individual´s status in any group or class protected by law.

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.

All employees are committed to complying with obligations regarding Information Security and Technologies, obligations related to the use of Artificial Intelligence, obligations stemming from the Quality and Environmental Management System, as well as obligations derived from the Integrity Management System, Corruption Prevention, and the Anti‑Bribery and Anti‑Corruption Policy. Furthermore, all employees are required to complete mandatory training courses, declarations, and compliance commitments in these areas.