CRM & Commercial Excellence Manager

Cromology España; les Franqueses del Vallès; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Cromology España is seeking a CRM Manager to own a key transformation, driving adoption, data quality and insights across Sales and leadership. You will lead cross-functional projects across markets within the Business Intelligence Iberia Team, balancing local and regional needs while enhancing CRM capabilities.

Based in Spain, the role offers a hybrid work model with occasional travel and close collaboration with senior executives to shape the commercial excellence journey and overall CRM

Qualifications

• Experience managing and developing CRM platforms.
• Proven project leadership across organizations.
• Strong analytical and continuous improvement mindset.
• Fluent in Spanish and English.
• Advanced Excel skills; Power BI experience preferred.

Responsibilities

• Lead the evolution and continuous improvement of the CRM ecosystem.
• Drive CRM adoption, data quality and commercial performance.
• Develop dashboards, KPIs and insights to support decision-making.
• Partner with Sales teams and senior leadership to drive strategic initiatives.
• Lead cross-functional projects aligning business needs with system capabilities.
• Identify opportunities to improve processes and customer management.
• Collaborate across markets and departments with a business-focused approach.

Skills

CRM management

Project leadership

Data analysis

Advanced Excel

Power BI

Stakeholder influence

Bilingual Spanish/English

Tools

Power BI

CRM platforms

Excel

Job description

Lead a Strategic Transformation Project

At Cromology, we're looking for a CRM Manager ready to take ownership of a key transformation project and play a pivotal role in shaping our commercial excellence journey.

This is not just about managing a CRM. It's about driving adoption, improving processes, enhancing data quality, and turning insights into business decisions, working closely with Sales teams and senior leadership.

As part of our Business Intelligence Iberia Team, you'll work across different markets, balancing local and regional business needs while collaborating with multiple departments across the organization.

What You'll Do

• Lead the evolution and continuous improvement of our CRM ecosystem.
• Drive CRM adoption, data quality and commercial performance.
• Develop dashboards, KPIs and business insights to support decision-making.
• Partner with Sales teams and senior leadership to drive strategic initiatives.
• Lead cross-functional projects, ensuring alignment between business needs and system capabilities.
• Identify opportunities to improve processes, customer management and commercial effectiveness.
• Work with different markets and departments, bringing a collaborative and business-oriented approach to problem solving.

What We're Looking For

• Experience managing and developing CRM platforms.
• Proven experience leading projects and driving change across organizations.
• Strong analytical, problem-solving and continuous improvement mindset.
• Advanced Excel skills.
• Experience with BI tools (Power BI is a plus).
• Ability to influence stakeholders and work effectively across functions and countries.
• Fluent Spanish and English.
• Proactive, hands-on mindset with a genuine desire to build, improve and make an impact.

Location & Working Model

Based in Les Franqueses del Vallès (Barcelona).

Hybrid model with up to 6 remote working days per month.

Own vehicle is essential, as our facilities are not easily accessible by public transport.

Why join us?

Lead a high-visibility project with direct exposure to senior management.

Be part of the Business Intelligence Iberia Team, working across multiple markets and business functions.

Make a real impact on the future of our commercial operations.

Join a collaborative and growth-oriented environment.

Competitive compensation and development opportunities.

Ready to leave your mark and build the future of our CRM strategy with us?