CRM Automation Engineer - Flexible Hours, Global Impact

lastminute.com; España; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

36h work week with Friday half-day

Travel industry discounts

2 volunteering days per year

Flexible start/end times

Work from anywhere for defined periods

Job summary

lastminute.com is seeking a CRM Application Engineer to drive growth and optimization of our CRM landscape. You will ensure internal and external service teams leverage data and automated workflows to deliver superior traveler experiences across touchpoints.

With 3+ years in a CRM-centric role, you will translate business goals into technical specs, manage CRM tool configurations, and collaborate across departments to implement new functionalities and integrations.

Qualifications

• 3+ years in a CRM-centric technical role (Analyst/Administrator).
• Experience with data structures, user access, and API-driven integrations.
• Ability to translate business needs into technical, scalable solutions.
• Proficient in SQL and scripting.

Responsibilities

• Oversee growth and optimization of the CRM landscape.
• Ensure service teams use data and automated workflows for traveler experience.
• Bridge business units and technical delivery for CRM initiatives.
• Translate goals into functional specs and process enhancements.
• Manage configuration, maintenance, and integration of CRM tools and automation.
• Uphold data integrity and system reliability across touchpoints.
• Evaluate platform performance and drive continuous improvement.
• Collaborate with cross-department teams on new functionalities and integrations.
• Lead incident management including root-cause analysis.

Skills

CRM systems

Data structures

API integrations

SQL

Scripting

Communication

English proficiency

Agile

Customer Care/Success

Platform knowledge: VTENext

Platform knowledge: Salesforce

Platform knowledge: Zendesk

AWS

GITLAB

AI-driven automation

Tools

VTENext

Salesforce

Zendesk

AWS

GITLAB pipelines

Job description

lastminute.com is seeking a CRM Application Engineer to drive growth and optimization of our CRM landscape. You will ensure internal and external service teams leverage data and automated workflows to deliver superior traveler experiences across touchpoints.

With 3+ years in a CRM-centric role, you will translate business goals into technical specs, manage CRM tool configurations, and collaborate across departments to implement new functionalities and integrations.