Crane Technical Support Engineer (Hybrid, 15-pay)

Cargotec Corporation; Zaragoza; Hybrid; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Hybrid work: 1 day per week remote

15 salary payments

Guaranteed pay increases: statutory

Free commuter service

Balanced work schedule: 218 working (y

Job summary

Hiab is seeking a Technical Support Specialist to join our Product Support Team in Spain. You will provide expert first and second-line technical support for our crane business lines, ensuring fast, effective resolutions and driving continuous product improvement.

You will travel up to 60-80 days per year, perform on-site field support, and act as a subject matter expert in development projects, collaborating with R&D, QA, and regional management.

Qualifications

• Engineering degree or equivalent technical education.
• Experience in technical service, workshop or design within load handling equipment.
• Fluent in English; Spanish or Italian a strong advantage.
• Willing to travel up to 60-80 days per year.

Responsibilities

• Receive, track, and resolve technical claims, tickets, and inquiries regarding loader cranes, parts and accessories.
• Provide on-site field support, perform technical audits, and conduct field investigations.
• Establish detailed problem reports and support root-cause analyses with cross-functional teams.
• Act as a communication bridge between customers, R&D, QA and regional management.
• Participate in New Product Development projects as SME and assist training and product recalls.

Skills

Problem-solving

Customer support systems

Ticketing processes

Technical diagnostics

Education

Engineering degree

Tools

Ticketing systems

Field service tools

Job description

Hiab is seeking a Technical Support Specialist to join our Product Support Team in Spain. You will provide expert first and second-line technical support for our crane business lines, ensuring fast, effective resolutions and driving continuous product improvement.

You will travel up to 60-80 days per year, perform on-site field support, and act as a subject matter expert in development projects, collaborating with R&D, QA, and regional management.