Warranty Specialist - Heavy Machinery (Hybrid Remote)

Hiab; Zaragoza; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

25 Days Paid Leave

Hybrid Work Flexibility

15 Salary Payments

Guaranteed Pay Increases

Free Commuter Service

Balanced Work Schedule

Job summary

Hiab is seeking a Warranty Specialist for Heavy and Super Heavy crane ranges, based in Zaragoza, Spain or Minerbio, Italy, with a hybrid work model (one day per week remote). You will deepen technical product knowledge while managing claims and collaborating across global markets.

Responsibilities include processing warranty claims, driving timely resolutions, and providing guidance to engineers and suppliers. English is required; knowledge of Spanish or Italian is a plus.

Qualifications

• Background in Quality Engineering, Technical Support, Warranty Handling or hands-on factory/service experience with heavy machinery.
• Strong practical understanding of mechanical and hydraulic product architecture and field failures.
• High digital literacy with ERP and warranty systems; structured problem solving.

Responsibilities

• Assess, process, and execute warranty claims for Heavy and Super Heavy cranes in full compliance with global policies and SOPs.
• Coordinate with Quality, Technical Support, and Sourcing to drive timely claim resolutions.
• Monitor claims data and warranty costs to identify recurring issues and provide feedback for root-cause improvements.
• Track and follow up on complex or overdue claims, escalating as needed to protect business interests.
• Support parts return logistics, supplier recovery actions, and Service Letter execution.
• Provide operational warranty guidance and training while supporting Lean and continuous improvement initiatives.

Skills

Quality Eng

Warranty Handling

Technical Support

ERP familiarity

English Proficiency

Tools

ERP systems

Job description

Hiab is seeking a Warranty Specialist for Heavy and Super Heavy crane ranges, based in Zaragoza, Spain or Minerbio, Italy, with a hybrid work model (one day per week remote). You will deepen technical product knowledge while managing claims and collaborating across global markets.

Responsibilities include processing warranty claims, driving timely resolutions, and providing guidance to engineers and suppliers. English is required; knowledge of Spanish or Italian is a plus.