Technical Support Specialist

Hiab; Zaragoza; Hybrid; EUR 30,000 - 45,000; Full time

Benefits offered by this job

25 Days Paid Leave

Hybrid Work Flexibility

15 Salary Payments

Guaranteed Pay Increases

Free Commuter Service

Balanced Work Schedule

Job summary

Hiab is a pioneer in smart and sustainable on-road load-handling solutions. We are seeking a Technical Support Specialist to join our Product Support Team, working closely with customers and bridging production lines with end-users.

You will bring crane expertise to provide first and second-line support and drive continuous product improvement. You will handle on-site field support, root-cause analyses, and cross-functional communication with R&D, QA, and management.

Qualifications

• Academic degree in engineering (or equivalent technical education) with some years of experience in technical service, workshop, or design within load handling equipment
• Strong fact-based problem-solving skills with hands-on experience using customer support IT systems, ticketing processes, and technical diagnostics
• Fluent in English (C1 level required); proficiency in Spanish or Italian is a strong advantage
• Customer-focused, highly communicative team player willing to travel up to 60-80 days per year.

Responsibilities

• Receive, track, and resolve technical claims, tickets, and inquiries regarding loader heavy and superheavy cranes, parts, and accessories
• Provide on-site field support, perform technical audits, and conduct field investigations within your area of expertise
• Establish detailed problem reports, facilitate cross-functional root cause analyses, and manage the Product Life Cycle (PLC) support process
• Act as the communication bridge by ensuring efficient feedback loops between customers, R&D, Quality Assurance, and regional management
• Participate in New Product Development (NPD) projects as a subject matter expert and recommend process or product modifications Plan and execute technical training, capture ongoing training needs, and help distribute service letters and product recalls.

Skills

Problem solving

Customer focus

Team player

Travel readiness

Education

Engineering degree or technical education

Job description

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work - we believe in making a difference for our customers to building a better tomorrow.

Your mission

Join our Product Support Team where you will work close to the customer, acting as a crucial bridge between our production lines and the end-user. We are looking for someone who truly knows the technicalities of cranes. You will be surrounded by a highly experienced, collaborative team - who are ready to support your success in a great working environment.

As a Technical Support Specialist, you will provide expert first and second-line technical support for our crane business lines. You will be the go-to person ensuring fast, effective, and transparent resolutions for customer cases. By routing important inquiries, conducting root cause analyses, and acting as a subject matter expert in development projects, you will ensure our customers receive top-tier technical assistance while driving continuous product improvement.

Key Responsibilities

• Receive, track, and resolve technical claims, tickets, and inquiries regarding loader heavy and superheavy cranes, parts, and accessories
• Provide on-site field support, perform technical audits, and conduct field investigations within your area of expertise
• Establish detailed problem reports, facilitate cross-functional root cause analyses, and manage the Product Life Cycle (PLC) support process
• Act as the communication bridge by ensuring efficient feedback loops between customers, R&D, Quality Assurance, and regional management
• Participate in New Product Development (NPD) projects as a subject matter expert and recommend process or product modifications Plan and execute technical training, capture ongoing training needs, and help distribute service letters and product recalls.

What We Are Looking For

• Academic degree in engineering (or equivalent technical education) with some years of experience in technical service, workshop, or design within load handling equipment
• Strong fact-based problem-solving skills with hands-on experience using customer support IT systems, ticketing processes, and technical diagnostics
• Fluent in English (C1 level required); proficiency in Spanish or Italian is a strong advantage
• Customer-focused, highly communicative team player willing to travel up to 60-80 days per year.

What We Offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

Our Benefits Include

• 25 Days Paid Leave: 22 vacation days + 3 personal days
• Hybrid Work Flexibility: 1 day per week remote work
• 15 Salary Payments: Total annual compensation paid across 15 installments
• Guaranteed Pay Increases: Regular statutory raises per the Collective Labor Agreement
• Free Commuter Service: Company bus transportation provided
• Balanced Work Schedule: 218 working days per year

We Are Hiab

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.

www.hiabgroup.com