Country Service Manager

Ruijie Networks; Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Ruijie Networks in Madrid, Spain, is seeking a results-driven professional to own technical support and management in the assigned country. You will work across Ruijie’s networking and wireless portfolio, the partner ecosystem, and the sales–solution–service triangle to deliver projects, enable partners, and ensure high-quality local service delivery.

You must be a self-starter with strong customer-service instincts and proven problem-solving ability.

Formación

• Bachelor's or Associate degree in network engineering, computer science, or a related discipline is required.
• 3+ years of technical support and implementation experience in networking (switches, routers, VPN, wireless, etc.).
• Hands‑on experience configuring and administering wireless products and WLAN security.
• Professional certifications are preferred (e.g., CCNP/CCIE, HCIP/HCIE, JNCIS/JNCIP).
• Client-facing experience with strong communication and collaboration skills.
• Fluent written and spoken Spanish and English; Mandarin is a plus.
• Willing to travel regularly.

Responsabilidades

• Lead pre-sales testing, proofs-of-concept, and demonstrations of Ruijie products focusing on campus networks and wireless.
• Resolve partner and customer technical issues through the ITR process with Level-2 TAC; establish a local service-delivery framework.
• Guide channel partners to complete networking projects ensuring on-time, high-quality delivery and customer satisfaction.
• Build and onboard local service-partner footprints in line with policies; develop service capability through training.
• Join account planning and bidding discussions as the service delivery member of the Iron Triangle to support business growth.

Conocimientos

Technical support

Networking

Project management

Partner enablement

Spanish and English fluency

Travel willingness

Presentation skills

WLAN/WiFi expertise

Educación

Bachelor's degree in networking

Associate degree in computer science

Herramientas

Cisco

HPE/Aruba

Ruckus

Huawei

Juniper

WLAN controllers

Descripción del empleo

You will own technical support & management, partner service capability development, and internal Iron Triangle joint operations in your assigned country. The role sits at the intersection of Ruijie's networking & wireless portfolio, the partner ecosystem, and the sales–solution–service triangle — delivering projects, enabling partners, and fighting joint battles with sales and solution teams while ensuring the quality of local service delivery.

To succeed, you must be a self-starter and a self-learner, with strong customer-service instincts and proven technical problem-solving ability.

What You'll Do

1. Technical Support & Management

• Project Testing：Lead pre-sales and acceptance testing, proofs-of-concept (POC), and solution demonstrations of Ruijie products and solutions, focused on campus network and wireless, in partnership with remote TAC and R&D.
• ITR Issue Handling：Resolve partner and customer technical issues and service requests through the ITR (Issue-to-Resolution) process, working closely with the Level-2 TAC team; establish and govern the local service-delivery framework (technical support, RMA, delivery processes) and own service quality.
• Project Delivery：Guide and support channel partners to complete Ruijie networking & wireless project delivery in the assigned country — covering planning, execution, acceptance, and handover — to ensure on‑time, quality delivery and customer satisfaction.

2. Partner Service Capability Development

• Local Service Partner Layout：Execute the local service-partner footprint in line with channel service policies — identifying, onboarding, and structuring service partners to cover the assigned country.
• Offline Enablement & Training：Build partner service capability through regular offline enablement sessions, service-process and technical certification training, product training, and workshops; act as the primary technical partner for enterprise channel partners and own their competence on Ruijie campus network and wireless solutions.
• Serve as the service/delivery member of the local Iron Triangle (Sales / Solution / Service): join account planning, opportunity pursuit, and bidding with sales and solution teams; inject the service perspective into proposals, surface delivery risks early, and share field intelligence — supporting local business growth and the development of the service industry.

What We're Looking For

• Bachelor's or Associate degree in network engineering, computer science, or a related discipline — or equivalent practical experience.
• 3+ years of technical support and implementation experience in networking (switches, routers, VPN, wireless, etc.). Experience with Cisco, HPE/Aruba, Ruckus, Huawei, or Juniper is a plus.
• Hands‑on experience configuring and administering wireless products (WLAN controllers and access points) and wireless LAN security — WEP, WPA2/WPA3, LEAP, PEAP, and similar authentication mechanisms.
• Professional certifications are preferred: CCNP/CCIE, HCIP/HCIE, JNCIS/JNCIP, HPE ASE, Aruba ACMP, etc.
• Client‑facing experience with excellent presentation, communication, and facilitation skills; proven ability to develop channel partner service capability and grow the local service ecosystem.
• Self‑directed yet collaborative; able to prioritize and run multiple engagements in parallel, and to manage delivery projects — planning, execution, closure, schedule and risk control, and cross‑functional coordination.
• Fluent written and spoken Spanish and English; Mandarin Chinese is a plus.
• Willing to travel at a moderate, regular frequency.

What You'll Gain

• Exposure to a global networking vendor's full product portfolio and enterprise customers
• Direct impact on partner capability and regional service quality