Control Tower Support

HP SCDS; Madrid; Híbrido; EUR 38.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Health Insurance

Annual Performance Bonus

Descripción de la vacante

HP SCDS in Madrid is seeking a Control Tower Technical Support Specialist to support the Italian market (SEMA). You will lead onboarding, deliver presentations, and provide technical support to sales teams while working in a collaborative Computing team.

This hybrid role requires a degree in IT or systems administration, English at least B2, and a proactive, autonomous mindset. Expect occasional travel to customer sites about 25% of the time as you help deploy and optimize our Control Tower and

Formación

• Degree or professional training in IT or related field.
• Upper-intermediate English (B2+) required.
• Knowledge of systems administration and server architecture.
• Strong customer-focused communication.
• Analytical thinking and problem solving.

Responsabilidades

• Lead onboarding activities for Control Tower and WXP services.
• Deliver presentations, reports, and follow-up sessions.
• Provide technical support to sales and pre-sales teams.
• Implement solutions tailored to customer projects.
• Lead technical follow-up meetings and lifecycle support.
• Develop expertise on products and solutions.
• Track project progress with customers and internal teams.
• Build relationships with customers in an international environment.

Conocimientos

Customer focus

Analytical thinking

Problem solving

Technical support

English B2+

Excel reports

AI tools interest

Autonomy

Adaptability

Educación

Systems Administration/IT degree

Herramientas

Server administration

Descripción del empleo

Are you passionate about customer engagement, technical support, and delivering high-impact services in an international environment? We’re looking for a Control Tower Technical Support Specialist to join our Computing team in Madrid, supporting the Italian market (SEMA). In this role, you'll act as a key point of contact for customers, helping ensure the successful deployment, adoption, and follow-up of our Control Tower and WXP services. The position is based in Madrid and includes occasional travel to customer sites when required (approximately 25% of the time).

What will you do?

• Lead customer onboarding activities for Control Tower and WXP services.
• Deliver presentations, reports, and service follow-up sessions related to Proactive Insight, Control Tower, and WXP.
• Provide technical support to sales and pre-sales teams.
• Implement solutions tailored to customer projects and business requirements.
• Lead technical follow-up meetings and provide customer support throughout the service lifecycle.
• Continuously learn and develop expertise on the products and solutions being implemented.
• Identify opportunities for improvement and support end-to-end project tracking with customers and internal teams.
• Build strong relationships with customers in an international environment, ensuring a high-quality service experience.

What are we looking for?

• Degree or professional training in Systems Administration, IT, or a related field.
• Upper-intermediate English (B2 level or above).
• Knowledge of systems administration and server architecture.
• Strong communication skills with a customer-focused mindset and ability to work in international environments.
• Analytical thinking and problem-solving capabilities.
• Experience creating reports and presentations using Excel and PowerPoint is a plus.
• Interest in and practical use of AI tools in day-to-day work is valued.
• Proactive attitude, autonomy, adaptability, and flexibility.

What do we offer?

Join a collaborative and dynamic team where you'll have the opportunity to work with international customers, contribute to innovative Computing services, and continue developing your technical and professional skills through continuous learning and real business impact.

• Private Health Insurance
• Annual Performance Bonus
• ...and much more!

Location: Madrid

Work model: Hybrid (minimum 3 days per week in the office)

Travel requirements: Occasional travel to customer sites when required (estimated 25% of the time; approximately once per quarter)