Concierge - Guest Service

Jumeirah Mallorca; Sóller; Presencial; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

Jumeirah Mallorca is seeking a Guest Service (Concierge) professional to join our Rooms Department. You will provide personalized, warm, and discreet service to guests, anticipate needs, and exceed expectations during their stay.

Responsibilities include welcoming guests, offering information about the hotel and local attractions, handling requests, coordinating with other departments, and maintaining the highest standards of luxury hospitality and accuracy in every interaction.

Formación

• 1–2 years of experience preferred, ideally in a luxury hotel environment.
• Strong communication and interpersonal skills.
• Guest-oriented mindset with a strong focus on customer service.
• Team player with accuracy and attention to detail.

Responsabilidades

• Provide personalized, warm, and discreet service to guests throughout their stay, anticipating their needs and exceeding expectations.
• Welcome and assist guests upon arrival, providing information about the hotel, its facilities, and local attractions and services.
• Handle guest requests and inquiries efficiently, including restaurant reservations, transportation, excursions, activities, and special arrangements.
• Build strong knowledge of local attractions, restaurants, events, and experiences to provide tailored recommendations and create memorable guest experiences.
• Coordinate closely with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless service and prompt resolution of guest requests.
• Maintain the highest standards of professionalism, discretion, attention to detail, and luxury hospitality in every guest interaction.

Conocimientos

Luxury hotel experience

Communication skills

Interpersonal skills

Customer service orientation

Descripción del empleo

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Mallorca is located on a cliff and surrounded by pine forests looking over the fishing town of Port Soller. Its 121 spacious guestrooms and suites, all with private terrace or balcony, enjoy stunning views of the port, the Mediterranean Sea and the impressive Tramuntana mountain range; a UNESCO Heritage site. The hotel offers two restaurants, four bars, two swimming pools and a Talise Spa. The hotel is divided into eleven low-rise structures ensuring that visitors experience a truly exceptional and natural environment.

About the Role:

An opportunity has arisen for a Guest Service (Concierge) position to join our Rooms Department in Jumeirah Mallorca.

The main duties and responsibilities of this role are:

• Provide personalized, warm, and discreet service to guests throughout their stay, anticipating their needs and exceeding expectations.
• Welcome and assist guests upon arrival, providing information about the hotel, its facilities, and local attractions and services.
• Handle guest requests and inquiries efficiently, including restaurant reservations, transportation, excursions, activities, and special arrangements.
• Build strong knowledge of local attractions, restaurants, events, and experiences to provide tailored recommendations and create memorable guest experiences.
• Coordinate closely with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless service and prompt resolution of guest requests.
• Maintain the highest standards of professionalism, discretion, attention to detail, and luxury hospitality in every guest interaction.

About you:

The ideal candidate for this position will have the following experience and qualifications:

1–2 years of experience preferred, ideally in a luxury hotel environment.

Strong communication and interpersonal skills.

Guest-oriented mindset with a strong focus on customer service.

Team player with accuracy and attention to detail.