Collections Analyst - Hybrid (Spain & Portugal)

Deckers Brands; Madrid; Hybrid; EUR 36,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay and Bonuses

Holidays + Bank Holidays & some time

Extras, discounts, perks & volunteer

Growth and Development

Hybrid & Flexible Working Environment

Job summary

Deckers Brands is seeking a Collections Analyst to protect cash flow, reduce overdue debt, and deliver an outstanding customer financial services experience across Spain and Portugal. You will manage a portfolio of customer accounts, drive timely collections, resolve payment disputes, and build strong relationships with customers and internal teams.

Working with Credit, Sales and Customer Service, you’ll use data, insight and technology to improve payment performance and support business growth.

Qualifications

• Experience in collections or accounts receivable with ERP exposure.
• Strong Excel and data analysis skills.
• Fluency in Portuguese and English; Spanish helpful.
• Stakeholder management and negotiation abilities.

Responsibilities

• Manage a portfolio of customer accounts and ensure timely payment.
• Reduce overdue balances and resolve disputes with customers.
• Collaborate with Sales, Customer Service and Credit teams.
• Identify payment trends and risks to support decisions.
• Support adoption of digital tools and self-service platforms.
• Contribute to continuous improvement for cash performance.

Skills

Collections experience

ERP systems experience

Advanced Excel

Portuguese & English fluency

Stakeholder management

Tools

ERP systems

Collections tools

Customer account management platforms

Microsoft Excel

Job description

Deckers Brands is seeking a Collections Analyst to protect cash flow, reduce overdue debt, and deliver an outstanding customer financial services experience across Spain and Portugal. You will manage a portfolio of customer accounts, drive timely collections, resolve payment disputes, and build strong relationships with customers and internal teams.

Working with Credit, Sales and Customer Service, you’ll use data, insight and technology to improve payment performance and support business growth.