Club Operations Director - Elevate Member Experience

Sportalent; Barcelona; On-site; EUR 90,000 - 120,000; Full time

Job summary

Real Club de Golf El Prat in Catalonia, near Barcelona, seeks an Operations Director to lead the Club House and supporting departments, ensuring daily operations meet the club’s highest standards. You will drive strategic initiatives, oversee a 45‑person team and collaborate with management to elevate member experience.

The role emphasizes operational excellence, process standardisation and continuous improvement in a prestigious private sports and hospitality environment.

Qualifications

• Minimum of 5–7 years' senior operational leadership experience.
• Proven track record leading large multidisciplinary teams.
• Experience in organisations known for exceptional customer service and operational excellence.
• Experience in golf clubs or luxury hospitality is highly valued.
• Professional English with international communication; additional languages a plus.

Responsibilities

• Lead and oversee all operational departments to deliver outstanding member and guest experiences.
• Develop and implement standardised procedures, KPIs and dashboards.
• Coordinate facilities management, maintenance programmes and capital projects.
• Drive continuous improvement and operational excellence across the club.
• Manage external suppliers and cross-functional coordination with GM, Sports Director and maintenance teams.
• Build a culture of excellence, accountability and high service standards.

Skills

Leadership

People management

Operations management

Customer service orientation

Strategic planning

Communication

Job description

Full Time* Reporting directly to the General Manager, the Operations Director will be fully responsible for the operational management of the Club House and all supporting departments that contribute to the daily experience of members, guests and visitors. The primary objective of the role is to ensure operational excellence through effective team leadership, implementation of operational processes and service standards, facility management, and continuous improvement across all Club services.

Founded in ****, Real Club de Golf El Prat is one of the most prestigious private golf clubs in Spain and Europe.

Located just outside Barcelona, the Club enjoys an exceptional natural environment and holds internationally recognized sustainability certifications.

It has hosted the Spanish Open on numerous occasions and most recently welcomed the Estrella Damm Catalunya Championship on the DP World Tour. Renowned for its exclusive atmosphere, world-class facilities, and commitment to excellence and innovation, the Club is now seeking an Operations Director to play a key strategic role in ensuring that all services and facilities consistently operate at the highest standards.

This is a strategic leadership position within the organisation, acting as the General Manager's key operational partner and contributing actively to the continued development and evolution of the Club.

Key Responsibilities

• Ensure an outstanding experience for members, guests and visitors.
• Oversee the efficient operation of all operational departments.
• Identify opportunities for continuous improvement and operational excellence.Lead, develop and motivate a multidisciplinary team of approximately 45 professionals, including:Promote a culture of excellence, accountability and member-focused service throughout the organisation.Operational Excellence-Develop and implement operational procedures and protocols.
• Ensure operational processes are consistently executed.
• Establish and maintain service quality standards.
• Define, monitor and report operational KPIs and quality metrics.
• Ensure compliance with all operational procedures.Facilities Management-Plan and oversee preventive and corrective maintenance programmes.
• Coordinate external suppliers and contractors.
• Supervise facility improvement projects and capital investments.
• Ensure the Club's facilities remain in outstanding condition at all times.Member Experience- Maintain a visible presence throughout the Club.
• Build strong relationships with members and visitors.
• Handle operational incidents promptly and effectively.
• Resolve complaints with professionalism and efficiency.
• Act as a brand ambassador for the Club.Cross-Functional CoordinationWork closely with:-General Management-Sports Director-Operational Coordinators-Maintenance Teams-External Service Providers-Ensure effective communication and collaboration across all operational areas.Objectives During the First 12 MonthsThe successful candidate will be expected to:-Professionalise the Club's daily operations.
• Implement standardised operational procedures.
• Introduce management dashboards and operational KPIs.
• Improve member and visitor satisfaction.
• Strengthen coordination between departments.
• Foster a culture of continuous improvement.
• Efficiently execute facility investment and improvement projects.Candidate ProfileWe are seeking an experienced operations executive with a strong track record of leading customer-focused organisations where service excellence is a key competitive advantage.Professional Experience-Minimum of 5–7 years' experience in senior operational leadership positions.
• Proven experience managing large, multidisciplinary teams.
• Strong background in organisations recognised for exceptional customer service and operational excellence.
• Experience in environments comparable to Real Club de Golf El Prat will be highly valued.Previous experience in one or more of the following sectors is particularly desirable:-Golf clubs-Five-star hotels-Luxury resorts-Private members' clubs-Premium sports facilities-High-end hospitality or restaurant groups-International experience will be considered a significant advantage.Core CompetenciesThe ideal candidate will demonstrate:-Strong leadership and people management skills.
• Outstanding customer orientation and service mindset.
• Excellent organisational and planning abilities.
• Proactive approach with a strong focus on continuous improvement.
• Strong analytical and problem-solving capabilities.
• Excellent communication, reporting and cross-functional coordination skills.
• High standards, attention to detail and operational discipline.
• Ability to thrive in dynamic, fast-paced operational environments.Requirements-Professional level of English, with the ability to communicate confidently with international members and visitors.
• Additional languages will be considered an asset.
• Flexibility to work weekends and public holidays whenever required by the Club's operations.
• What We Offer- The opportunity to join one of Spain's most prestigious sporting institutions.
• A strategic leadership role with significant influence over the Club's future development.
• The opportunity to lead the transformation and continuous improvement of a world-class private members' club.
• A highly professional environment committed to excellence, innovation and outstanding member experience.