Operations Director

Yesgolfing; Barcelona; Presencial; EUR 90.000 - 130.000; Jornada completa

Descripción de la vacante

Real Club de Golf El Prat, located just outside Barcelona, seeks an Operations Director to lead daily Club House operations, facilities and member services. You will drive service excellence, manage multiple departments and coordinate with external partners to uphold the club’s high standards.

The role requires a strong track record in operations leadership within premium hospitality or private member clubs, with a focus on continuous improvement and KPI reporting.

Formación

• Minimum 5–7 years in senior operational leadership positions.
• Proven experience managing large, multidisciplinary teams.
• Strong background in organisations recognised for exceptional customer service and operational excellence.

Responsabilidades

• Lead day-to-day operations of the Club House, facilities and member services.
• Ensure outstanding experience for members, guests and visitors.
• Oversee efficient operation of all operational departments.
• Identify opportunities for continuous improvement and operational excellence.
• Develop and implement operational procedures and protocols.
• Define, monitor and report operational KPIs and quality metrics.
• Coordinate external suppliers and contractors for maintenance and projects.
• Maintain high standards of service and brand ambassador efforts.

Conocimientos

Operations leadership

Customer service

Team management

Strategic planning

Cross-functional coordination

Educación

Bachelor’s degree or equivalent

Descripción del empleo

Full Time; APPLY NOW

Location: Location details can be found in the description

Description:

Founded in 1912, Real Club de Golf El Prat is one of the most prestigious private golf clubs in Spain and Europe. Located just outside Barcelona, the Club enjoys an exceptional natural environment and holds internationally recognized sustainability certifications. It has hosted the Spanish Open on numerous occasions and most recently welcomed the Estrella Damm Catalunya Championship on the DP World Tour.

Renowned for its exclusive atmosphere, world‑class facilities, and commitment to excellence and innovation, the Club is now seeking an Operations Director to play a key strategic role in ensuring that all services and facilities consistently operate at the highest standards.

Key Responsibilities

Operations Management

• Lead the day‑to‑day operations of the Club House, facilities and member services.
• Ensure an outstanding experience for members, guests and visitors.
• Oversee the efficient operation of all operational departments.
• Identify opportunities for continuous improvement and operational excellence.

Operational Excellence

• Develop and implement operational procedures and protocols.
• Ensure operational processes are consistently executed.
• Establish and maintain service quality standards.
• Define, monitor and report operational KPIs and quality metrics.
• Ensure compliance with all operational procedures.

Facilities Management

• Plan and oversee preventive and corrective maintenance programmes.
• Coordinate external suppliers and contractors.
• Supervise facility improvement projects and capital investments.
• Ensure the Club’s facilities remain in outstanding condition at all times.

Member Experience

• Maintain a visible presence throughout the Club.
• Build strong relationships with members and visitors.
• Handle operational incidents promptly and effectively.
• Resolve complaints with professionalism and efficiency.
• Act as a brand ambassador for the Club.

Cross-Functional Coordination

• General Management
• Sports Director
• Operational Coordinators
• Maintenance Teams
• External Service Providers
• Ensure effective communication and collaboration across all operational areas.

Objectives During the First 12 Months

• Professionalise the Club’s daily operations.
• Implement standardised operational procedures.
• Introduce management dashboards and operational KPIs.
• Improve member and visitor satisfaction.
• Strengthen coordination between departments.
• Foster a culture of continuous improvement.
• Efficiently execute facility investment and improvement projects.

Candidate Profile

We are seeking an experienced operations executive with a strong track record of leading customer‑focused organisations where service excellence is a key competitive advantage.

Professional Experience

• Minimum of 5–7 years’ experience in senior operational leadership positions.
• Proven experience managing large, multidisciplinary teams.
• Strong background in organisations recognised for exceptional customer service and operational excellence.
• Experience in environments comparable to Real Club de Golf El Prat will be highly valued.

Previous experience in one or more of the following sectors

• Golf clubs
• Five-star hotels
• Luxury resorts
• Private members’ clubs
• Premium sports facilities
• High‑end hospitality or restaurant groups
• International experience will be considered a significant advantage.

Core Competencies

• Strong leadership and people management skills.
• Outstanding customer orientation and service mindset.
• Excellent organisational and planning abilities.
• Proactive approach with a strong focus on continuous improvement.
• Strong analytical and problem‑solving capabilities.
• Excellent communication, reporting and cross‑functional coordination skills.
• High standards, attention to detail and operational discipline.
• Ability to thrive in dynamic, fast‑paced operational environments.

Requirements

• Professional level of English, with the ability to communicate confidently with international members and visitors.
• Additional languages will be considered an asset.
• Flexibility to work weekends and public holidays whenever required by the Club’s operations.

What We Offer

• The opportunity to join one of Spain’s most prestigious sporting institutions.
• A strategic leadership role with significant influence over the Club’s future development.
• The opportunity to lead the transformation and continuous improvement of a world‑class private members’ club.
• A highly professional environment committed to excellence, innovation and outstanding member experience.

To apply

Applicants should apply for this role by clicking here.

Additional Information:

Click on the APPLY NOW link to apply for the job advert on our website.