Club Operations & Experience Leader

Chestfield Golf Club; Barcelona; On-site; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Prestigious sporting institution

Strategic leadership role

International exposure

Job summary

Real Club de Golf El Prat, located just outside Barcelona, seeks an Operations Director to drive operational excellence and deliver a world-class member experience. The role leads a 45-person team across Club House, facilities and services, reporting to the General Manager.

The successful candidate will implement standardised procedures, develop dashboards and KPIs, and partner with management to elevate service quality while maintaining the club’s prestigious standards.

Qualifications

• 5–7 years in senior operational leadership roles.
• Experience leading large multidisciplinary teams.
• Proven track record in customer service excellence and operational excellence.
• Experience in golf clubs or luxury hospitality is valued.

Responsibilities

• Lead day-to-day operations of the Club House, facilities and member services.
• Ensure outstanding experience for members, guests and visitors.
• Oversee all operational departments and improve processes.
• Define and monitor operational KPIs and quality metrics.
• Coordinate with General Management, Sports Director, and external providers.
• Lead and develop a 45-person multidisciplinary team.

Skills

Leadership

Operations Management

Stakeholder Management

Customer Service

Budgeting

KPI Dashboards

English Proficiency

Job description

Real Club de Golf El Prat, located just outside Barcelona, seeks an Operations Director to drive operational excellence and deliver a world-class member experience. The role leads a 45-person team across Club House, facilities and services, reporting to the General Manager.

The successful candidate will implement standardised procedures, develop dashboards and KPIs, and partner with management to elevate service quality while maintaining the club’s prestigious standards.