Club Operations Director - Elevate Member Experience

Yesgolfing; Barcelona; On-site; EUR 90,000 - 130,000; Full time

Job summary

Real Club de Golf El Prat, located just outside Barcelona, seeks an Operations Director to lead daily Club House operations, facilities and member services. You will drive service excellence, manage multiple departments and coordinate with external partners to uphold the club’s high standards.

The role requires a strong track record in operations leadership within premium hospitality or private member clubs, with a focus on continuous improvement and KPI reporting.

Qualifications

• Minimum 5–7 years in senior operational leadership positions.
• Proven experience managing large, multidisciplinary teams.
• Strong background in organisations recognised for exceptional customer service and operational excellence.

Responsibilities

• Lead day-to-day operations of the Club House, facilities and member services.
• Ensure outstanding experience for members, guests and visitors.
• Oversee efficient operation of all operational departments.
• Identify opportunities for continuous improvement and operational excellence.
• Develop and implement operational procedures and protocols.
• Define, monitor and report operational KPIs and quality metrics.
• Coordinate external suppliers and contractors for maintenance and projects.
• Maintain high standards of service and brand ambassador efforts.

Skills

Operations leadership

Customer service

Team management

Strategic planning

Cross-functional coordination

Education

Bachelor’s degree or equivalent

Job description

Real Club de Golf El Prat, located just outside Barcelona, seeks an Operations Director to lead daily Club House operations, facilities and member services. You will drive service excellence, manage multiple departments and coordinate with external partners to uphold the club’s high standards.

The role requires a strong track record in operations leadership within premium hospitality or private member clubs, with a focus on continuous improvement and KPI reporting.