Banking Operations - Claims Specialist Italian market

EngineersOfAI; Madrid; Hybrid; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Work from home budget

Language apps

Public transportation access

Fitness & wellness discounts

Premium personal bank account features

Job summary

EngineersOfAI is seeking a Specialist for the Italian/Spanish market within Banking Operations. You will execute business processes, handle enquiries and orders, and support regulatory and risk controls while collaborating with internal stakeholders.

You will develop a strong understanding of the bank's policies, assist external partners, maintain up-to-date documentation, and contribute to process improvements with a customer-focused mindset.

Qualifications

• Experience or interest in banking operations, legal, or regulatory topics.
• Structured, organized approach with ability to learn best practices and manage operational requests.
• Completed bank apprenticeship or university degree in Finance, Economics, Business Management, Mathematics, or Law.
• Ability to focus on details while maintaining a view of the big picture.
• Data analytics mindset to understand data and prioritise decisions (SQL a plus).
• Fluent Italian and Spanish, and English proficiency.
• Collaborative mindset with customer focus and confident stakeholder communication.

Responsibilities

• Execute business processes for customers, handling enquiries and orders.
• Support activities within Banking Operations including regulatory requirements and risk controls.
• Collaborate with internal stakeholders to improve service quality and coordinate with other teams.
• Assist external partners with day-to-day questions and support.
• Maintain up-to-date internal documentation to stay compliant and reduce audit risk.
• Handle insolvency and edge cases with understanding of legal implications and compliance.
• Contribute to process improvements with a customer focus and analyze incidents.
• Provide feedback to streamline workflows and standardize processes.

Skills

Data analytics mindset

SQL experience

Fluent Italian

Fluent Spanish

English proficiency

Education

University degree in Finance, Economics, Business Management, Mathematics, or Law

Tools

SQL

Job description

About the opportunity

As part of the Banking Operations group, you will join a motivated Claims team focused primarily on the support of our key markets, Italy and Spain. As a Specialist on the Italian/Spanish market, you will learn the fundamental concepts, best practices, and procedures of our team.

In this role, you will (be):

• Execute business processes on behalf of the customers, dealing with enquiries and orders, while developing a broad knowledge within your area.

• Support activities linked to defined processes within Banking Operations, including regulatory requirements and risk controls, and support incoming legal requests.

• Collaborate closely with internal stakeholders to ensure cases are handled efficiently, coordinate with other operational teams, and improve the quality of services delivered to our customers.

• Assist in handling communications with external partners, and assist them in the day-to-day by providing answers and support.

• Maintain internal documentation, ensuring it is up to date in order to stay compliant and minimise risk of audit findings.

• Handle insolvency and edge cases, developing a strong understanding of the legal implications and compliance the bank is subjected to.

• Contribute to improving processes with a strong customer focus, and support operational teams with the analysis of incidents.

• Provide feedback and opportunities to teams in order to streamline processes and standardize workflows.

What you need to be successful in:

• Initial experience or a strong interest in banking operations, legal, or regulatory topics.

• A structured way of working, with excellent organizational skills, and the ability to learn best practices and manage operational requests.

• You bring a completed bank apprenticeship, or a university degree in Finance, Economics, Business Management, Mathematics, law, or a related field.

• You have the ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture.

• Demonstrate a data analytics mindset to properly understand the data provided to you, and the ability to independently leverage data for prioritisation and decision making (SQL experience is a plus).

• Fluent Italian and Spanish, as well as English (written and spoken) are required. Any other European language is a bonus.

• A collaborative mindset combined with a customer oriented focus, and confidence while communicating with stakeholders.

What we offer

• A fair, transparent, and confidential recruitment process.

• Step into a foundational role with the opportunity to grow your operational expertise within Banking Operations.

• Gain exposure to global operations and regulatory frameworks.

• Collaborate with diverse teams in a dynamic, fast-growing company.

• Enjoy a culture that values innovation, ownership, and continuous improvement.

• The opportunity to positively impact your career journey as you continue to grow with us.

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors.

• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.

• As an employee you will have access to a Premium subscription on your personal bank account, as well as subscriptions for friends and family members.

• Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.