Client Advisor/Sales Assistant

LA PRINCIPAL MALLORCA SL; Palma; On-site; EUR 20,000 - 32,000; Full time

Benefits offered by this job

Sales incentives / commission

Employee benefits and staff discount

Job summary

LA PRINCIPAL MALLORCA SL in Palma de Mallorca seeks a Client Advisor / Sales Assistant to join the store team. You will welcome clients from around the world, understand their needs and help them discover pieces from our curated collection.

The role is customer-facing and ideal for someone who loves fashion, people, and delivering exceptional service. You will build relationships, drive sales, and contribute to store presentation and atmosphere.

Qualifications

• Experience in fashion retail, premium or luxury environments is desirable.
• Ability to build genuine relationships with clients and understand individual needs.
• Willingness to learn about brands, fabrics and products.

Responsibilities

• Deliver a warm, knowledgeable, highly personalised customer experience.
• Build relationships with clients to encourage long-term loyalty.
• Understand each client's style and needs and offer thoughtful recommendations.
• Drive sales with a consultative, not pushy, approach.
• Maintain high standards of store presentation and organisation.
• Support stock management, replenishment and daily store operations.
• Contribute to visual merchandising and store atmosphere.
• Collaborate with the team to hit sales targets.
• Ensure clients leave well advised, valued and looked after.

Skills

Interpersonal skills

Communication skills

Commercial mindset

Customer service orientation

Attention to detail

Independent worker

Team player

Curiosity

Fluent English

Job description

About LA PRINCIPAL

LA PRINCIPAL is a curated multi-brand fashion store in the heart of Palma de Mallorca, offering a carefully selected collection of high-quality fashion labels for both men and women.

Our philosophy is simple: quality over quantity, timeless style over trends, and genuine service over conventional selling.

We select pieces with character, exceptional materials and lasting value. Our clients are international, discerning and knowledgeable. They appreciate quality, know what they are looking for, and expect a high level of personal service.

We believe that the best retail experience is not about simply selling a product. It is about understanding the person behind the purchase, offering honest advice and building a relationship that brings the client back.

The Role

We are looking for a Client Advisor / Sales Assistant to join our team in Palma.

This is a customer-facing role for someone who genuinely enjoys fashion, people and the art of good service.

You will be the face of LA PRINCIPAL in the store, welcoming clients from around the world, understanding their individual needs and helping them discover the right pieces from our collection.

You will be responsible for:

• Delivering a warm, knowledgeable and highly personalised customer experience.
• Building genuine relationships with clients and encouraging long-term loyalty.
• Understanding each client's style, needs and preferences and offering thoughtful product recommendations.
• Driving sales while maintaining a consultative, never pushy, approach.
• Developing a strong knowledge of our brands, collections, fabrics and products.
• Maintaining the highest standards of presentation and organisation throughout the store.
• Supporting stock management, replenishment and daily store operations.
• Contributing to visual merchandising and the overall atmosphere of the store.
• Working closely with the team to achieve individual and store sales objectives.
• Ensuring every client leaves the store feeling well advised, valued and looked after.

Who We're Looking For

We are looking for someone who is naturally curious, personable and commercially minded, with a genuine interest in fashion and quality.

You might already have experience in fashion retail, premium/luxury retail, hospitality or another customer-focused environment. More important than the exact background is your attitude and your ability to connect with people.

You will ideally have:

• Previous experience in sales, fashion retail, premium retail or high-end hospitality.
• A genuine passion for fashion, style and quality.
• Strong interpersonal and communication skills.
• A natural ability to understand and anticipate customer needs.
• A confident and professional approach to selling.
• Excellent attention to detail and a strong sense of presentation.
• The ability to work independently while being a supportive team player.
• Energy, initiative and a positive attitude.
• A willingness to learn and develop your knowledge of our brands and products.

Languages

• Fluent English and Spanish are essential.
• Additional languages such as German, French or Italian are a strong advantage.

What We Offer

• The opportunity to join an established and distinctive multi-brand fashion store in the heart of Palma.
• The chance to work with carefully selected international fashion brands.
• A dynamic, international and customer-focused environment.
• Training and ongoing product and brand knowledge development.
• Sales incentives / commission based on performance.
• Employee benefits and staff discount.
• The opportunity to grow professionally within the business.

More Than a Sales Role

At LA PRINCIPAL, we are looking for people who understand that great retail is about more than transactions.

If you have an eye for style, enjoy meeting people from different cultures, take pride in delivering exceptional service and feel motivated by helping clients find pieces they will enjoy for years to come, we would love to hear from you.

Join LA PRINCIPAL and become part of a team where style, quality and genuine client relationships come first.