Client Advisor - RTW Department Barcelona

Fendi; Barcelona; Presencial; EUR 26.000 - 38.000; Jornada completa

Descripción de la vacante

FENDI is seeking a Client Advisor to deliver an extraordinary luxury experience by showcasing FENDI history, craftsmanship, and materials. You will lead individual sales, manage client relationships, and ensure flawless service at all times.

The role requires strong selling and communication skills, customer-care focus, and proficiency with luxury retail systems. A Bachelor’s degree is preferred and a passion for fashion and luxury is essential; Barcelona-based with on-site work.

Formación

• 2-5 years’ experience in Fashion/Luxury Sale.

Responsabilidades

• Lead individual sales and achieve performance target and KPI.
• Engage in upselling, cross selling and multiple selling for all product categories.
• Client Management and nurturing loyal FENDI customer base implementing CRM tools.
• Manage customer service quality to meet expectations with professional, personal touch.
• Operate the retail management system for stock transfers, payments, stock inquiries and customer database input.
• Support inventory accuracy by receiving, displaying and storing merchandise per guidelines.

Conocimientos

Strong selling skills

Excellent relationships

Organization

Self-confidence

Computer skills

Educación

Bachelor’s Degree or equivalent

Herramientas

Retail management system

Descripción del empleo

As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Main Responsibilities

• Lead individual sales and achieve performance target and KPI
• Engage in upselling, cross selling and multiple selling for all product categories
• Client Management
• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client
• Store Operations
• Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input
• Store Management
• Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines

Profile

• 2-5 years’ experience in Fashion/Luxury Sale
• Bachelor’s Degree or equivalent is preferred
• Manages own image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills
• Organization, professionalism, self-confidence
• Computer skills and Retail management system knowledge
• Goal oriented approach, multitasking
• Strong knowledge and/or interest for Fashion/Luxury Industry