Client Advisor - Madrid Serrano (m/f/d)

RIMOWA; Madrid; On-site; EUR 7,800 - 12,000; Part time

Benefits offered by this job

Lunch Tickets

Staff discount

Profit-sharing

International LVHM environment

Career development opportunities

Job summary

RIMOWA in Madrid is seeking a part-time Client Advisor to join our luxury team. You will engage discerning travelers with personalised consultations, building lasting relationships through exceptional service and product knowledge.

As the client liaison, you will assist with sales, perform minor on-site repairs, and stay connected with customers after their visit. Fluency in Spanish and English is essential, with additional languages a plus.

Qualifications

• Experience in the luxury sector is preferred; newcomers welcome.
• Fluency in Spanish and English; additional languages are a plus.
• Passionate about delivering excellent client consultation and experiences.

Responsibilities

• Provide first-class consultations to international and local clients.
• Support sales from consultation to on-site purchases and minor repairs.
• Serve as after-sales point of contact for customers.
• Ensure smooth processing and communication with technical teams for repairs.

Skills

Luxury sector experience

Fluent Spanish

Fluent English

Additional language skills

Consultative selling

Job description

Poste One crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 125 years, the German Maison has been creating thoughtful mobility tools for discerning travelers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality while highlighting the brand's century-old heritage, craftsmanship and its commitment to innovation.

Poste One crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 125 years, the German Maison has been creating thoughtful mobility tools for discerning travelers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality while highlighting the brand's century-old heritage, craftsmanship and its commitment to innovation. At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours. We are looking for a future part-time Client Advisor to join our team in Madrid, Calle Serrano.

Missions

Your mission

• Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first-class consultations.
• With individual CRM goals, extensive product and repair training, you shine in all customer interactions - from consultation to sales to small repairs on site.
• The connection to our customers doesn't end when they leave the store - as an after-sales professional, you'll continue to be a professional point of contact for all after-sales topics.
• A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first-class processing, from acceptance through communication with the responsible technical team to return to our customers.

Profil

Your Experience And Skills

• We are looking forward to your experience in the luxury sector, but also welcome you as a new starter in our team.
• For advising our international customers, you speak fluent Spanish and English; ideally, you have additional language skills.
• The customer experience is important to you - you are passionate about consulting.

Our offer

• Competitive and attractive compensation with an additional profit-sharing system
• Staff discount on our range of RIMOWA products
• Lunch Tickets
• An international and exciting environment within the LVHM Group
• Exciting projects and individual career development opportunities

At RIMOWA and the LVMH Group, we never stood still. The diverse positions that contribute to our joint success open up a wide range of development opportunities. Whether you want to develop yourself technically or creatively or use your leadership talent later, RIMOWA is the home for all your ambitions and visions for the future.

Information à l'attention des candidats

Celebrating our inclusive and diverse culture is core to RIMOWA's DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow.