Client Advisor - Madrid Serrano (m/f/d)

LVMH Group; Madrid; Presencial; EUR 17.000 - 28.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Staff discount on RIMOWA products

Lunch Tickets

International LVHM environment

Career development opportunities

Descripción de la vacante

RIMOWA in Madrid is seeking a part-time Client Advisor to deliver luxury customer service at Calle Serrano. You will provide expert consultations, drive sales, and assist with on-site repairs, always upholding the brand’s standards.

Fluency in Spanish and English is required, with additional languages a plus. You will join an international LVHM environment and enjoy staff-focused perks and career growth opportunities.

Formación

• Experience in luxury retail is welcome, but new starters are encouraged.
• For advising international clients you speak fluent Spanish and English; additional languages are a plus.
• Customer experience and consulting mindset are essential.

Responsabilidades

• Build relationships with customers through first-class consultations.
• Engage in consultations to sales and on-site repairs when needed.
• Serve as after-sales contact for customer inquiries and issues.
• Coordinate repair flow with our technical team to final delivery.

Conocimientos

Luxury retail

Consultative selling

Bilingual Spanish/English

Customer service

Descripción del empleo

One crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 125 years, the German Maison has been creating thoughtful mobility tools for discerning travelers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality while highlighting the brand's century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.

We are looking for a future part-time Client Advisor to join our team in Madrid, Calle Serrano.

Job responsibilities

Your mission

• Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first-class consultations.
• With individual CRM goals, extensive product and repair training, you shine in all customer interactions - from consultation to sales to small repairs on site.
• The connection to our customers doesn't end when they leave the store - as an after-sales professional, you'll continue to be a professional point of contact for all after-sales topics.
• A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first-class processing, from acceptance through communication with the responsible technical team to return to our customers.

Profile

Your experience and skills

• We are looking forward to your experience in the luxury sector, but also welcome you as a new starter in our team.
• For advising our international customers, you speak fluent Spanish and English; ideally, you have additional language skills.
• The customer experience is important to you - you are passionate about consulting.

Our offer

• Competitive and attractive compensation with an additional profit-sharing system
• Staff discount on our range of RIMOWA products
• Lunch Tickets
• An international and exciting environment within the LVHM Group
• Exciting projects and individual career development opportunities

At RIMOWA and the LVMH Group, we never stood still. The diverse positions that contribute to our joint success open up a wide range of development opportunities. Whether you want to develop yourself technically or creatively or use your leadership talent later, RIMOWA is the home for all your ambitions and visions for the future.

Additional information

Celebrating our inclusive and diverse culture is core to RIMOWA's DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow.

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever-changing world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.