Client Advisor

TAG Heuer; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Tailor-made onboarding program

Career and development opportunities

Exclusive discounts on TAG Heuer/LVMH

Access to learning platforms

Language academy enrollment

Health and life insurance

Wellhub wellness benefits

Descripción de la vacante

TAG Heuer in Madrid is seeking a Client Advisor to drive boutique sales and build lasting client relationships, embodying the brand and delivering exceptional service daily.

Based in Madrid, you will report to the Boutique Manager and collaborate across events, omnichannel initiatives, and merchandise management to create memorable client journeys.

Formación

• Minimum 3 years of experience in luxury retail operations or related commercial environments.
• Proven knowledge of luxury retail operations, including selling techniques, clienteling KPIs, digital tools, and retail procedures.
• Advanced fluency in English and Spanish; other languages valued.
• Customer-centric mindset with excellent interpersonal and communication skills.
• Interest in Green IT and related best practices as part of LVMH LIFE360 program.

Responsabilidades

• Proactively achieve sales targets and KPIs by employing effective selling techniques.
• Develop and nurture enduring client relationships, delivering memorable in-store experiences and exceptional service.
• Act as Brand Ambassador, participating in events within and outside the boutique.
• Promote omnichannel sales initiatives for a seamless client journey across touchpoints.
• Propose ideas for sales growth including merchandising and special events.
• Collect qualitative client data to personalize engagement and maximize opportunities.
• Support daily boutique operations including inventory management, cash handling, and security.

Conocimientos

Luxury retail experience

Clienteling KPIs

Sales techniques

Brand ambassador

Communication skills

Descripción del empleo

Join TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. Here, your ambition is supported by tailored learning opportunities, a stimulating and inclusive culture, and the resources you need to win - every day. Together, we shape the future of watchmaking and take on new challenges. Are you ready to make a difference with us?

YOUR MISSION

As a Client Advisor, you will play a key role in drive boutique sales and foster lasting client relationships by embodying the brand, ensuring operational excellence, and contributing to a collaborative and inclusive work environment. Based in Madrid, you will thrive in a stimulating environment where innovation and excellence go hand in hand with team spirit and creativity. You will report to the Boutique Manager.

Start date: As soon as possible

JOB RESPONSIBILITIES

• Proactively achieve sales targets and KPIs by employing effective selling techniques and fostering team collaboration.
• Develop and nurture enduring client relationships, leveraging all available resources to consistently deliver memorable in-store experiences and exceptional service.
• Embody TAG Heuer's brand DNA and passionately serve as a Brand Ambassador, actively participating in events both within and outside the boutique.
• Actively promote and integrate omnichannel sales initiatives to ensure a seamless and superior client journey across all interaction points.
• Innovate and propose strategic ideas for sales growth, covering merchandising, and special events.
• Master qualitative client data collection, utilizing insights to personalize client engagement and maximize business opportunities.
• Actively contribute to operational excellence, supporting all daily processes such as inventory management, cash operations, and security under boutique management guidance.

PROFILE

• Minimum 3 years of experience in luxury retail operations or related commercial environments, supported by a strong commercial background and training.
• Proven knowledge of luxury retail operations, including selling techniques, clienteling KPIs, digital tools, and retail procedures.
• Advanced fluency in English and Spanish, proficiency in additional languages is highly valued.
• Possesses a client-centric mindset with excellent interpersonal and communication skills, coupled with a strong service predisposition.
• As part of the LVMH LIFE360 program aimed at reducing LVMH's ecological impact, which includes a Green IT vertical, candidates should demonstrate a keen interest in environmental issues related to Green IT and be eager to be trained and to implement associated best practices.

ADDITIONAL INFORMATION

• Tailor-made onboarding program
• Career and development opportunities within the LVMH Group (internal training, mentoring, international mobility, and much more!)
• Exclusive discounts on selected TAG Heuer and LVMH products
• Access to cutting-edge learning platforms to support continuous professional development and skill enhancement.
• Language academy enrollment for those wishing to learn a new language or perfect an existing one.
• Health and life insurance coverage.
• Wellhub membership, providing access to a wide range of wellness benefits and resources.