Client Advisor Madrid Boutique

CALZATURIFICIO STEPHEN S.R.L.; Madrid; Presencial; EUR 21.000 - 32.000; Jornada completa

Descripción de la vacante

Marni is seeking a Client Advisor for its Boutique in Madrid to greet customers, assist with product selection, and manage stock. Fluency in English is required, and experience in luxury/fashion sales is a plus.

You will handle cash and card payments, process refunds, and maintain brand standards while displaying merchandise. A team-focused attitude and friendly, reliable service are essential.

Formación

• Experience in Luxury/Fashion sales is a plus.
• Selling RTW and accessories experience preferred.
• Friendly, engaging personality with strong customer focus.
• Able to work as part of a boutique team; inventory knowledge is helpful.
• Fluent English required.

Responsabilidades

• Greet customers and assist with finding products.
• Manage stock and merchandise on the shop floor.
• Handle cash and card payments accurately.
• Process refunds and report discrepancies to supervisor.
• Maintain brand standards and displays.

Conocimientos

Greet customers

Stock control

Assist customers

Product guidance

Cash handling

Refund handling

Complaint handling

Teamwork

Brand standards

Fluent English

Descripción del empleo

We are committed to creating empowering, emotive, and everyday designs that allow our customers the means to express themselves authentically, in every occasion.

We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers.

Marni is looking for a Client Advisor to join its team's Boutique in Madrid.

PROFILE

• Greeting customers;
• Be involved in stock control and management;
• Assisting customer to find what they are looking for;
• Giving advice and guidance on product selection to customers;
• Being responsible for processing cash and card payments;
• Reporting discrepancies and problems to the supervisor;
• Dealing with customer refunds;
• Responsible dealing with customer complaints;
• Working within established guidelines, particularly with brand;
• Attaching tags to merchandise on the floor;
• Receiving and storing the delivery of stock;
• Keeping up to date with special promotions and putting up displays.

Job Requirements

• At least 1 years of experience as Sales Associate in Luxury/Fashion industry will be a plus;
• Selling experience in RTW and accessories;
• Having a friendly and engaging personality;
• Comfortable working with members of the public;
• Should have a confident manner and result-oriented;
• Must be helpful and polite with positive attitude and reliable behaviour;
• Able to work as part of a boutique’s team;
• Knowledge of inventory techniques;
• Fluent English.