Client Advisor

TAG Heuer; la Roca del Vallès; Presencial; EUR 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Tailor-made onboarding program

Career and development opportunities (

Exclusive discounts on TAG Heuer and L

Descripción de la vacante

TAG Heuer in Spain invites passionate Client Advisors to join our La Roca Village boutique. You will drive boutique sales, foster lasting client relationships, embody the brand, and support omnichannel experiences while collaborating with a dynamic team.

Based in Madrid, you will report to the Boutique Manager and contribute to a welcoming, inclusive culture with opportunities for professional growth and international mobility within the LVMH group.

Formación

• Luxory retail experience with strong commercial background and training.
• Proven knowledge of luxury retail operations, selling techniques, clienteling KPIs, digital tools, and retail procedures.

Responsabilidades

• Proactively achieve sales targets and KPIs by employing effective selling techniques and fostering team collaboration.
• Develop and nurture enduring client relationships, delivering memorable in-store experiences and exceptional service.
• Embod y TAG Heuer's brand DNA and serve as Brand Ambassador at events in and out of the boutique.
• Promote and integrate omnichannel sales initiatives for a seamless client journey across touchpoints.
• Innovate and propose ideas for sales growth including merchandising and special events.
• Master qualitative client data collection and use insights to personalize engagement.
• Contribute to operational excellence including inventory, cash operations, and security under boutique management.

Conocimientos

Luxury retail operations

Clienteling KPIs / selling techniques

Multilingual: English & Spanish

Descripción del empleo

Join TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. Here, your ambition is supported by tailored learning opportunities, a stimulating and inclusive culture, and the resources you need to win—every day. Together, we shape the future of watchmaking and take on new challenges. Are you ready to make a difference with us?

YOUR MISSION

As a Client Advisor (La Roca Village) , you will play a key role in drive boutique sales and foster lasting client relationships by embodying the brand, ensuring operational excellence, and contributing to a collaborative and inclusive work environment. Based in Madrid, you will thrive in a stimulating environment where innovation and excellence go hand in hand with team spirit and creativity. You will report to the Boutique Manager.

Start date: As soon as possible

JOB RESPONSIBILITIES

• Proactively achieve sales targets and KPIs by employing effective selling techniques and fostering team collaboration.
• Develop and nurture enduring client relationships, leveraging all available resources to consistently deliver memorable in-store experiences and exceptional service.
• Embody TAG Heuer's brand DNA and passionately serve as a Brand Ambassador, actively participating in events both within and outside the boutique.
• Actively promote and integrate omnichannel sales initiatives to ensure a seamless and superior client journey across all interaction points.
• Innovate and propose strategic ideas for sales growth, covering merchandising, and special events.
• Master qualitative client data collection, utilizing insights to personalize client engagement and maximize business opportunities.
• Actively contribute to operational excellence, supporting all daily processes such as inventory management, cash operations, and security under boutique management guidance.

PROFILE

• Minimum 3 years of experience in luxury retail operations or related commercial environments, supported by a strong commercial background and training.
• Proven knowledge of luxury retail operations, including selling techniques, clienteling KPIs, digital tools, and retail procedures.
• Advanced fluency in English and Spanish, proficiency in additional languages is highly valued.
• Possesses a client-centric mindset with excellent interpersonal and communication skills, coupled with a strong service predisposition.
• As part of the LVMH LIFE360 program aimed at reducing LVMH’s ecological impact, which includes a Green IT vertical, candidates should demonstrate a keen interest in environmental issues related to Green IT and be eager to be trained and to implement associated best practices.

We encourage you to apply even if you do not meet all the criteria listed.

ADDITIONAL INFORMATION

Your benefits at TAG Heuer:

• Tailor-made onboarding program
• Career and development opportunities within the LVMH Group (internal training, mentoring, international mobility, and much more!)
• Exclusive discounts on selected TAG Heuer and LVMH products
• Access to cutting-edge learning platforms to support continuous professional development and skill enhancement.
• Language academy enrollment for those wishing to learn a new language or perfect an existing one.
• Health and life insurance coverage.
• Wellhub membership, providing access to a wide range of wellness benefits and resources.

As an EDGE Certified organization, we are committed to creating a fair, equitable, and inclusive environment for all employees. Our ambition is to set industry standards and inspire our teams through an inclusive culture where every voice is heard and valued.