Banking Customer Service Teleoperator – Catalan + Spanish

Business Intelligence Sales Consultants; Madrid; Presencial; EUR 18.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Permanent contract possibility

On-site Madrid or Valencia

Descripción de la vacante

Business Intelligence Sales Consultants in Madrid/Valencia is seeking a bilingual Catalan speaker with at least B2 Spanish to join a banking customer service team. The role focuses on assisting customers with banking products, website and mobile app navigation, and telephone operations.

You will handle calls, provide clear information, follow procedures, and support weekend shifts. The position offers paid training, a full-time 38.5-hour schedule, and potential progression from temporary to

Formación

• Fluent Catalan; native level preferred.
• Spanish at least B2.
• Previous customer service or call center experience is advantageous.
• Strong communication and active listening skills.
• Comfortable navigating websites and mobile apps.

Responsabilidades

• Handle incoming customer and non-customer calls.
• Provide clear information about banking products, services and procedures.
• Resolve telephone banking inquiries and operations per guidelines.
• Support customers with website and mobile app navigation.
• Identify customer needs and provide accurate solutions.
• Follow banking procedures and quality standards.

Conocimientos

Catalan

Spanish (B2)

Customer service

Communication

Digital literacy

Descripción del empleo

Position Overview

Full-time | 38.5 hours/week

Catalan + Spanish B2

Madrid or Valencia | On-site

Temporary contract with potential for permanent employment

Join a Banking Customer Service Team

Are you fluent in Catalan and have at least B2 Spanish? Join a professional customer service team supporting customers and non-customers of a major company in the banking sector.

You will provide assistance with banking products, services and everyday telephone banking operations, as well as help users navigate the bank's website and mobile app.

What you'll do

• Handle incoming customer and non-customer calls.
• Provide clear information about banking products, services and procedures.
• Resolve telephone banking enquiries and operations according to established guidelines.
• Support customers with website and mobile app navigation.
• Identify customer needs and provide accurate solutions.
• Follow established banking procedures and quality standards.

Schedule

38.5 hours per week

Depending on the assigned shift:

• Morning: 08:00–16:00
• Afternoon: 15:00–22:00
• Late/night: from 20:00 or 22:00

The service operates Monday to Sunday. When you work on weekends, you receive days off during the week.

Salary

€16,919.84 gross/year base salary

• €129.27 gross/month language allowance
• €1.92 gross/hour for Sundays worked

Salary is based on the Spanish Contact Center collective agreement.

Paid Training

Before starting the role, you will complete 25 days of paid training:

• 09:00–15:00
• On-site in Madrid or Valencia
• Training will prepare you for the banking service, procedures and customer interactions.

What we're looking for

• Catalan: fluent/native level.
• Spanish: B2 or above.
• Previous customer service or call-center experience is an advantage.
• Strong communication and active listening skills.
• Comfortable working with websites, mobile apps and digital tools.
• Ability to follow procedures and handle customer enquiries accurately.
• Availability to work 38.5 hours/week on-site in Rivas-Vaciamadrid.
• Flexibility to work Monday–Sunday according to the assigned schedule.

What you get

• Paid training from day one.
• Full-time 38.5-hour schedule.
• Additional monthly payment for your Catalan language skills.
• Additional compensation for Sundays worked.
• Professional experience in the banking sector.
• Opportunity to progress from a temporary contract to a permanent position, depending on performance and business needs.
• A structured environment with clear procedures and training.

Location: Madrid or Valencia

Languages: Catalan + Spanish B2

Hours: 38.5/week

Sector: Banking / Customer Service