Care Operations Specialist with Dutch and English

Impress; Cerdanyola del Vallés; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Free gym

International team

Annual bonus

Job summary

Impress is seeking a customer support professional to join our Barcelona headquarters, delivering top-tier service to dental patients around the world. You will interact via calls, email, chat, and messaging platforms, guiding patients through their journey to a perfect smile.

You will join an international team in a fast-growing healthtech company, with a competitive salary, KPI-based annual bonus, and a wellness-focused office culture in the Eixample district.

Qualifications

• Experience in customer support role, ideally in healthcare or service industries.
• Native or C1 Dutch and fluent English; additional Spanish a plus.
• Strong communication, interpersonal and problem-solving skills.

Responsibilities

• Deliver excellent customer experience to every patient.
• Ensure calls, emails, and meetings leave patients satisfied.
• Engage with patients and maintain excitement about their journey to a smile.
• Provide customer service through video, audio calls, emails, SMS, WhatsApp, and live chat.
• Schedule, confirm, and follow up on appointments; guide patients through process and timelines.
• Clarify requirements and help patients complete documentation as needed.
• Identify trends and suggest improvements to products and processes.
• Contribute to a positive and energetic team environment.

Skills

Customer support experience

Dutch (native/C1)

English fluent

Self-motivated

Job description

We are Impress. We believe everyone deserves a smile they’ll love.
We are the largest chain of ortho clinics with fully digital processes in Europe. We have revolutionized the invisible orthodontic sector with the best team of professionals specialized in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases.
Our business model, a true combination of medical expertise and digitalization has been recognized in the top fastest-growing HealthTech companies by Forbes and we are currently listed as a LinkedIn Top 10 start-up!
Born in Barcelona in 2019, we’ve grown to pioneer leading care, flagship clinics
and state-of-the-art tech across 10 countries and more than 120 locations and we are expanding fast! Our aim is to improve people’s health and quality of life across the globe.

Location

This position isbased 100% on-site at our headquarters in Barcelona (Spain). You’ll be working closely with our international team in a dynamic, collaborative office environment.

Your Role

• Deliver an excellent customer experience to each and every one of our patients.

• Ensure that every call, email, and meeting leaves our patients happy.

• Engage with our patients and build a connection to keep them excited about their journey to a perfect smile.

• Customer Support: Provide excellent customer service through different channels such as video and audio, emails, SMS, WhatsApp, and live chat.

• Make calls, book and confirm appointments, and follow up with patients.

• Explain our product and guide customers through the process and timelines.

• Clarify requirements and help our patients complete documentation as needed.

• Proactively recognize and report trends and potential weaknesses.

• Contribute to the improvement of our products and processes.

• Help create solutions to enhance the customer journey.

• Work with your teammates to foster a positive and energetic atmosphere.
  

What You’ll Bring

• Experience in a similar position.

• Native or C1 level of Dutch and Fluent English. (Spanish is a plus!)

• Self-discipline and motivation to learn.

• Commitment and goal orientation.

• Excellent communication and interpersonal skills.

• Team spirit and a proactive attitude.

What we offer

• International team! You will work with people from all over the world, at our Barcelona headquarters in the Eixample district.

• Working hours: 40h/week, 10:00 to 19:00, + 2 Saturdays per month.

• Fixed salary + annual bonus based on KPIs achievement

• Free gym!

• Benefits with our treatments, aligners, and products.

• Opportunity to grow in an innovative company and Top International Scale Up.

• Collaborative work environment and positive culture.