Care Experience Lead — Dutch & English, On-site Barcelona

Impress; Cerdanyola del Vallés; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Free gym

International team

Annual bonus

Job summary

Impress is seeking a customer support professional to join our Barcelona headquarters, delivering top-tier service to dental patients around the world. You will interact via calls, email, chat, and messaging platforms, guiding patients through their journey to a perfect smile.

You will join an international team in a fast-growing healthtech company, with a competitive salary, KPI-based annual bonus, and a wellness-focused office culture in the Eixample district.

Qualifications

• Experience in customer support role, ideally in healthcare or service industries.
• Native or C1 Dutch and fluent English; additional Spanish a plus.
• Strong communication, interpersonal and problem-solving skills.

Responsibilities

• Deliver excellent customer experience to every patient.
• Ensure calls, emails, and meetings leave patients satisfied.
• Engage with patients and maintain excitement about their journey to a smile.
• Provide customer service through video, audio calls, emails, SMS, WhatsApp, and live chat.
• Schedule, confirm, and follow up on appointments; guide patients through process and timelines.
• Clarify requirements and help patients complete documentation as needed.
• Identify trends and suggest improvements to products and processes.
• Contribute to a positive and energetic team environment.

Skills

Customer support experience

Dutch (native/C1)

English fluent

Self-motivated

Job description

Impress is seeking a customer support professional to join our Barcelona headquarters, delivering top-tier service to dental patients around the world. You will interact via calls, email, chat, and messaging platforms, guiding patients through their journey to a perfect smile.

You will join an international team in a fast-growing healthtech company, with a competitive salary, KPI-based annual bonus, and a wellness-focused office culture in the Eixample district.