Care Experience & Operations Specialist (German/English) — Onsite Barcelona

Impress; Barcelona; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

International team

40h/wk schedule

Annual KPI-based bonus

Free gym

Treatment benefits

Growth opportunities

Collaborative culture

Diverse teams

Job summary

Impress seeks a Customer Support specialist to deliver an outstanding experience to patients at our Barcelona headquarters. You will handle calls, emails, and meetings, guiding patients through the journey to a perfect smile and coordinating appointments via multiple channels.

You will join an international team in a fast-growing HealthTech environment, with a 40h/week schedule, and a fixed salary plus annual KPI-based bonus. Fluency in German and English is required; Spanish is a plus.

Qualifications

• Experience in a similar position.
• Native or C1 level of German and Fluent English.
• Self-discipline and motivation to learn.
• Commitment and goal orientation.
• Excellent communication and interpersonal skills.
• Team spirit and a proactive attitude.

Responsibilities

• Deliver an excellent customer experience to each and every one of our patients.
• Ensure that every call, email, and meeting leaves our patients happy.
• Engage with our patients and build a connection to keep them excited about their journey to a perfect smile.
• Provide excellent customer service through different channels such as video and audio, emails, SMS, WhatsApp, and live chat.
• Make calls, book and confirm appointments, and follow up with patients.
• Explain our product and guide customers through the process and timelines.
• Clarify requirements and help our patients complete documentation as needed.
• Proactively recognize and report trends and potential weaknesses.
• Contribute to the improvement of our products and processes.
• Help create solutions to enhance the customer journey.
• Work with your teammates to foster a positive and energetic atmosphere.

Skills

German (C1)

English (Fluent)

Customer service experience

Team player

Job description

Impress seeks a Customer Support specialist to deliver an outstanding experience to patients at our Barcelona headquarters. You will handle calls, emails, and meetings, guiding patients through the journey to a perfect smile and coordinating appointments via multiple channels.

You will join an international team in a fast-growing HealthTech environment, with a 40h/week schedule, and a fixed salary plus annual KPI-based bonus. Fluency in German and English is required; Spanish is a plus.